hi guys need some help... got a brand new i7 with rtx2080ti inside.. but the pc just will suddenly restart while playing hitman 2 at 4k... not sure if its the graphic card over heating or the psu problem. the highest i have seen the graphic card record 68-70degC while gaming.. if the pc restarts then i dont get the data from HWMonitor.

the pc will suddenly restart about after 1hr+ of playing hitman 2... was playing Shadow of the Tomb Raider yesterday on 4k no issue...

details of pc as follows:
i7-8700 with IDC Frostflow Plus 240
ASUS TUF B360 PLUS
ZOTAC RTX2080TI
PSU Thermal Take ToughPower Grand RGB 750W
2x8gb corsair vengeance
SSD PCI E
3x SSD on Sata
1x HDD
1x PCI WIFI Card

how do i rule out which is which? is it the CPU or the Graphics or lack of power?

This post has been edited by nkdin_rulez: Mar 27 2019, 02:49 PM

open the cover and try. at least u know if its the heat.

tried d.. reduces the card temp by abt 3degC still restarted..

Try to limit the FPS, like enable vsync or in game FPS limiter, or under clock your GPU so it does not run at full speed, to isolate whether it was game, driver or the gpu overheated caused pc to restarted.

may be you can try copy the "MEMORY.DMP" from "C:\Windows\Minidump", while having BSOD and then upload the file to "http://www.osronline.com/page.cfm?name=Analyze".

*Please note that you need to grant full administrator right in order to copy the file and upload it.

another alternative way, open event viewer and check on system log.

thats the problem no bsod ... it just powers off and back on again.... i tried looking for the minidump couldnt find it probably coz there is no BSOD... ill try the event viewer later

ok will switch vsync back on... not sure how do i limit the FPS in hitman 2... cant seem to find the settings.... ill try underclock the GPU ... also is there something i can run to display the fps while gaming?

This post has been edited by nkdin_rulez: Dec 3 2018, 08:09 AM

No bluescreen shows doesnt mean it's not

Check minidump, if there are files with date and time around when ur pc shuts,. Thats BSOD , because ir happened too quick without bluescreen

Also check ur cpu temp during gaming, not just gpu


I think it could be:
Cpu heat or somewhere onboard
Rams
Unstable PSU ( high likely, by ur pc symptons)
Driver issue

The real reason need the info from the bsod dump files

This post has been edited by squall0833: Dec 3 2018, 12:04 PM

anyway i hope you are not fall under this.

https://hothardware.com/news/nvidia-confirm...-rtx-2080-ti-fe

https://linustechtips.com/main/topic/987638...ling-too-early/

https://forums.geforce.com/default/topic/10...ed-responding-/

This post has been edited by hotwebs: Dec 3 2018, 02:40 PM

If you suspect heat is causing it then have you tried opening the cover and use a table fan to blow cooling air ? or reduce to FHD instead of 4K for the graphics to see if the reduced temp and workload stop the restarting issue.

already opened the cover switched on the aircond... still restarted...gonna test will 2k Resolution tonite....

i hope not ... ill test with a few other games and see if the see if i have similiar issues

Could it be the cpu heatsink not in full contact with the cpu? Have you ruled out this possibility?
This wouldn't be affected by cold air blowing, I think.

confirm no BSOD... no minidump directory in the windows folder... got this error from the event viewer... doesnt say why just unexpected shut down.. pointing towards PSU?

but then the idle temp also should be high right? plus why didnt i have this issue with tomb raider... only when hitman 2 kena

iirc..i've used to get similar symtom back in core 2 duo era.. if you have another backup cpu..try change to it if produce similar symtoms..back then my temp are in normal temp without any overheat issue...change to another cpu..voila..gone

others : manage to under volt the problematic cpu curve to make it more stable..

This post has been edited by cheenon: Dec 3 2018, 08:31 PM

Update: Tested on 2k, card and cpu temp were below 65degC most of the time and it didnt seem stressed at all... and the system suddenly restarted about after ~30mins of play. gonna try with another game tomorrow. ill try back in SOTTR... any other games to suggest that i can test the card with? darksiders 3 a good option?

at this point im pretty sure the graphic card is ok...

This post has been edited by nkdin_rulez: Dec 3 2018, 10:37 PM

Could it just be a bug with the game ?

that might be possible too... but on working days testing time abit limited..

A bug within game will only CTD with error message, D3D bug will display DirectX error message,
Driver crashed and it will recover itself.

Forced shutdown should be something to worry about, aka hardware fault.

Well, if we're suspecting bugs now... Gotta ask, is the game legit? Must look at all corners to make sure we're not overlooking something.

yeah, good to check... the game is legit.. playing it on steam

This post has been edited by nkdin_rulez: Dec 4 2018, 09:04 PM

Update: Darksiders 3 on max settings at 4k for 35 minutes no issue... will test again for a longer period tomorrow if i manage to get enough time.

graphic card & Proc was running close to 60-64degC ...

have you try running 3dmark test?
also some hardware monitor like hwinfo to monitor your whole system RAM speed, heat and 12V stability. Run together with 3dmark and get the monitor log file see can isolate the problem.

is 3dmark free?

currently using HWMonitor cant seem to generate report... HWinfo can monitor and log ?

You don't need to play a game to test the stability of a video card. Download something like

https://benchmark.unigine.com/valley

and let it run non stop, then you can go to sleep just to see whether it's still running or not after you wake up.

This post has been edited by Vigilant: Dec 5 2018, 02:57 PM

thanks for that suggestion. will try that

psu issue.

get original games

havent tested with the latest driver on hitman 2... will try later... think havent deleted it from steam yet.




This post has been edited by cstkl1: Dec 6 2018, 12:50 PM

ran 2-3 benchmarks with the unigine at max resolution.. temps go up to 70 for the card.. but runs fine.. will run it longer tonite

hitman still crashes though... any software to stress test the cpu? need to rule that out before finalising the powersupply

Google for;

prime 95 64bit, do a "blend test" or "in place large FFT" make sure you're in front of the PC for an hour or so to check the temp lol

Realbench, safer and lighter test?

This post has been edited by Vigilant: Dec 15 2018, 04:26 PM

Update: Hitman Runs fine on full hd...max settings with temps arnd 60C

any other resolution the pc restarts even at the low setting...suspect its a software glitch? coz the frame rates rarely dip below 60 even at max settings...

maybe not compatible with the acer x34p resolution 3440X1440 or is it a clear cut power supply issue?

just update for everyone. found the root cause. its was because of the PCIE power cable. the PSU was on single rail and was overloading. i took the spare power cable and connected it to both of the PCI connection on the PSU now everything runs fine.

see link below for extra info
https://forums.geforce.com/default/topic/10...hardware-check/