16/4 - bough my new iphone xr, received it via parcel and activated warranty. BUT, i didn't the plastic that was covering the screen - since i didn't have time to play around yet.

17/4 - went to shop to apply TP, noted the defect. contacted seller / Apple advisor from Apple.com that night, both asked to go to nearest service centre and get a replacement

18/4 - went to the curve Machines, after had a chat with the guy over the counter, he mentioned that eventho the phone is under warranty, since only the screen defect, they'll only change the screen, not applicable in Malaysia for 1-1 exchange (wtf, i had to raise my voice inside..zz).

So i surrendered the phone and straight call Apple Malaysia, told them what happened with some explaination. (Of course laa tak puas hati.. the defect was out of the box.. not even use it yet).

So Apple told me to wait on Monday (since Singapore holiday also on Good Friday) for the news...

22/4 - received call / email from Apple that i'm entitled for a new phone and to wait for the replacement. Received the UPS courier tracking no ( tracking from Singapore to ShenZhen.. and back to Malaysia straight away)

24/4 - my phone arrived and Machine call me to pick up the phone. (yay)

25/5 - Picked up my new iphone and i'm also allowed by Apple to keep the old box with all the stuffs (thx Apple!). And my phone also now is MY set instead of SG set with warranty restarted from 16/4 --> 24/4.

Well I'm very glad to have my new phone and i'm very thankful to Apple for listening and taking it professionally with my problem.
The defect photos - https://forum.lowyat.net/index.php?showtopi...post&p=92419675