QUOTE(alucard89 @ Jun 21 2019, 05:41 PM)
How was the process?
Did you have to contact apple china/hk or just apple us first to discuss on the device replacement?
Well....bit complicated the process.Did you have to contact apple china/hk or just apple us first to discuss on the device replacement?
1.Chat to apple advisor in apple.com
2. Remotely diagnosis and detect the fault, get a case report number.
3. Refer me to the nearest switch apple service center.
4. Walk in and told them the issue and case report number
5. On the spot did a second diagnostic and detect the ambient light sensor faulty causing the problems and drained out the battery fast, also Face ID malfunction
6. Submitted the faulty set to them and of coz with term n conditions.
7. Wait for replacement set arrived ( of coz will b MY set)
8. 7 working days got my new claimed set, same color and capacity storage.
That’s all. Of coz I mentioned mine was HK dual sim version and they remind me if apple requests for the purchase receipt I need to give them.
I lie the set was purchased in HK and lost the receipts, hahaha.
Actual I’m taking the risk if they won’t recognize my claimed set then I’m doomsday and they will return the set with chargers.
Jun 21 2019, 06:20 PM

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