Guys need some advice here,

Ok, i decided to change my ipx battery bfore my warranty end this month 2 weeks ago. Sent my ipx to my nearest service centre at kk, sabah. Got a whatsapp msg from apple on friday , saying that my replacement unit is ready to be collected. Replacement unit has 3 months warranty.I went and collect on saturday (24th november) without checking bcoz i was in a rush. Reached home and decided to pop up my sim card and to my dismay i noticed there is a dead pixel on the left side of the screen nearby the volume rocker. I went to the service centre again today to return my replacement unit. The technician checked and found out that the unit was tampered (battery tape missing, psa stick to another place). Due to this i cant proceed with the warranty replacement. The service centre asked me to call apple care to escalate this problem. Called apple care and this problem has been delegated to another department. Again leaving me waiting what will be their decision be, either give the green light to replace or not. What is the next course of action should they decides not to replace? This is my first iphone and apprently this is the first time the service centre experience this issue. Really worried, frustrated and confused now.

This post has been edited by Busquets: Nov 28 2018, 08:29 AM

I only have the SR (Service Report) for the replacement unit and the SR for the tampered replacement unit which is due to be sent to the SC at KL (Pending for Apple decision now, since the correct department has been delegated). But im sure they have all of my records since the first I came to send my ipx for battery replacement. Not sure how would that help though..

Didnt managed to test this out , since i the replacement is in pristine condition and didnt dare to explore further when i get the dead pixel issue.

Hey,

I went to this SC : http://www.malaysiaservicecentre.com/phone...ntre-sabah.html

But since they do not have any qualified tech to handle the ipx, so they sent it to KL to handle the issue (battery replacement). The guys at KL decided to send the replacement unit instead of the changing the battery itself

This post has been edited by Busquets: Nov 28 2018, 10:22 AM

The bolded part is especially on my thought

I didn't check during the pickup because I was told that the replacement unit comes with 3 months warranty

heck, it never came across to my mind that my replacement unit is a tampered unit

When I saw the dead pixel on the replacement unit, I didnt need to worry because of the warranty


I really2 hope so, IPX cost me lots of my hard earn money but its a worthy purchase

Now waiting for the SC follow up

This I will do

I won't stop complaining until I get my unit

Starting to regret replacing my IPX battery now, never in my mind, this issue would go out of proportion.

Is this from apple malaysia?

Its below 90% max capacity n my warranty ends on november. I figured it would be best to change bfore my warranty ends n its free

1.Does ur replacement unit has 100% max battery capacity?
2. Have u tried submerging it into the water to ensure the waterproof feature is OK?
3. How long is the warranty ?

Imei should be expired.

When did u send ur phone for replacement?

@zarchrykl u should check the waterproofing feature also to ensure all is OK

/my bro

UPDATE

After almost a week of waiting, the SC agreed to replace my unit. Need to wait for a week or so for it to arrive in Sabah.

Ill make sure to check thoroughly this time when I collect my unit later next week

This post has been edited by Busquets: Dec 3 2018, 06:13 PM

*UPDATE*

Just received my 2nd replacement unit.

Inspected it thoroughly and everything was fine.

They assured that this unit is not a tampered one. Lets hope they are right.

Currently using it now, good as new !