wrong concept

otp is sent by the issuing bank.


in bigpay, you sure dont need enter OTP to reload too?

i was referring to bigpay app itself.

for boost app itself...

if you are reloading from a SAVED card in boost, yes no need OTP because it's already been saved.

if you are reloading from a NON-SAVED card in boost, still need OTP first. subsequent reload, will bypass the 3D and go straight to 2D (non-OTP).


try this, after your 1st reload with amex, try reload again. need PIN or OTP?

i suppose coincidentally, your 1st reload is new card to boost, so it will need OTP (3D transaction). then 2nd reload is <rm100 (card saved in boost), hence will be without OTP (non-3D aka 2D).

with the card still saved, you can try again with amount >rm100, see if you need OTP again.

rm4 is preauth amount, purposely charged to the new card. it will be "released" back without you noticing it in your cc statement.

no way.

1st time always a non-saved card lor. then the card is auto-saved into boost.

alternate way, remove the card after reload. then next time you reload, will be from "non-saved" card lor. of course you will always get the rm4 preauth charge, but no big issue for cc reload.

just remove them lor

in Bills and Payment, tap the "Pencil" icon on the top-right.

in the listing, swipe-LEFT on the saved account which you named (NOT the bill icon, but the one below). you will see a RED "bin" icon to remove the saved bill account.

odd arrangement for otp.

for boost reload using bp, I just did. only pin/fingerprint. no otp required.

convert to installment is by transaction, not total cumulative amount in your statement <- only BT allow you to do that.

you are not being specific to get a proper answer.

hong kong bank? can share the link or t&c?

very likely they changed their payment gateway, and now forcing ppl to re-add again.

this way, card saved thru their old gateway are purged and new cards added are saved by the new gateway.

this is also why the new gateway offer the amex

This post has been edited by cybpsych: Mar 18 2019, 02:09 PM

why take out rm48 from each card?

learn to use SEARCH function. saves you time.

dont forget boost' tightened policies is the users' own doing (indirectly) and boost's as well.

1) boost - doing too many campaigns until system/operational haywire. i believe this has been highlighted here.

2) users - due to boost's aggressive campaigns and unstable nature, user's experience jeopardized, unsatisfied, demanding fix/resolution and of course the usual threat to escalate to BNM.

and guess what, the more complaints reaches BNM, the more BNM asking questions to Boost about their lack of support, policies, enforcements, etc. Not to forget the publicized fraud case.

so now, Boost gotta respond back to BNM with "enhanced" policies, securities, enforcements, etc.

end of the day, what goes around comes around.

sadly that's the situation.

bnm gives some certain leeways for emoney issuers to offer their products and solutions, but their expectation in return is proper compliancy and due diligence (e.g. risk management, fraud management, SLA, fund movement, etc)

it may require certain approval from bank (technically auto-reload with 2D) and sometimes even BNM!

bank doesnt like merchants to use 2D as there is a lot of fraud and risk management to monitor. unless boost team has a strong system and policies to safeguard their transactions, banks would likely conditionally-approve it.

this is a chicken-and-egg situation: convenience vs security

the shake reward already been reduced for some time now.


thursday paying to 1 merchant for total rm621 (merchant was interested to see the shake reward we getting )

rm100, shake reward rm1.00
rm100, shake reward rm1.50
rm200, shake reward rm1.50
rm50 x4, shake reward rm1.00 x4
rm21, shake reward rm0.50

yesterday paid at caring pharmacy rm47, shake reward rm1.50
today paid unifi rm32, shake reward rm1.00

not really max. few days back got rm2 too

but definitely reduced now.

learn to search

https://support.myboost.com.my/hc/en-us/art...y-bank-account-

this has been asked many times in here.

reload to boost using bigpay issue ...