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 Account Banned due to Cancellation Rate too high, What is the standard?

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d-realm
post Nov 15 2018, 02:44 PM

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QUOTE(adwan @ Nov 15 2018, 12:09 PM)
my case also no much better than yours

It was wed afternoon, they called me but I was in gym and phone inside lockers

they just send sms to alert me that my account was temporary suspended and request me to contact their office. no reason was stated in the sms

but no one in office can give me satisfactory answer except telling me that this dept will call back and they have put remark in the system that request this dept to call me. still no one call me back on that day, I called office again. But this time the grab staff just hang out my call.

after waiting until next day afternoon with no return call from grab office, I cannot take it anymore. I drove all the way to Jaya one’s fifth floor.

then only someone in that office informed me face to face my account was suspended due to driving behavior and ask me to attend re-education class.

once I get a job I swear I will stop working for this company.

yes, I agreed I am not perfect at time during driving. But please treat us with some basic respect.
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if kena suspend due to driving behaviour, its better u find new jobs.

no more 2nd class, direct ban next time. unlike CR or AR issue
d-realm
post Nov 15 2018, 03:03 PM

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QUOTE(2feidei @ Nov 15 2018, 02:50 PM)
Wonder what is criteria or measurement of "driving behavior" ?  hmm.gif

Riders complain?  whistling.gif
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drive too smart tongue.gif
d-realm
post Nov 15 2018, 03:28 PM

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QUOTE(yhtan @ Nov 15 2018, 03:12 PM)
vroom vroom
driving without phone holder
using phone while driving
cucuk belakang and drive zig-zag
Pick up/Drop off at wrong location a lot of times

A lot reason can be added at above
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that one is drive recklessly

driving behaviour more on self booking, cheat incentive stuff
d-realm
post Nov 15 2018, 03:37 PM

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QUOTE(jimme @ Nov 15 2018, 03:27 PM)
I rber is around 15%. I am upset they didn't inform me before they banned it. Up until now, nothing from them.

It make me feel, if boss (Grab management) wanna fired you, they can do it immediately. It wasn't prominent at all if you ask me.
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From day one until now i kena 3 message from Grab.

1st time - last year november
Dear xxx , ur cancellation is above 95% other grabber pls offline blabla

2nd time - this year early jan
Dear xxx , ur cancellation is above 95% other grabber pls offline blabla

3rd time - after AA introduced
Dear xxx, ur cancellation on PEAK hour is high, pls blabla
d-realm
post Nov 15 2018, 04:16 PM

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QUOTE(2feidei @ Nov 15 2018, 03:54 PM)
Coz I those lazy write reason, or maybe my expectation of Grab driver very low, as long as can send me to my destination safely ok jor......or maybe I lucky, so far never meet any dangerous Grab driver  biggrin.gif
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I kena before leh, just last few weeks.

Grab got promo grabpay credit, so i lazy drive..

from subang to KL ok, new driver.. flexi, happy to complete the job
from KL to subang ... GG, on transit keep ask me why no cash meh? must use promo n grab pay.

drive like crazy, until there is one high bump near my house, he drive like 80km/h over them.

i can feel the pain of the car... end of the ride still dare to ask me 5 stars rclxub.gif
d-realm
post Nov 15 2018, 04:19 PM

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QUOTE(adwan @ Nov 15 2018, 04:10 PM)
I was told during the class:

1st offense: temporary suspend. reactivated back after he class

2nd offense: suspend for 1 month

3th offense: suspend for 3 months

4th offense: 6 months suspension

5th offense: permanent ban. possible can appeal.

offense here can the same or different nature. For example, driver A can suspend 1 month due to bad beahaviour. But in next weeks, if his cancellation is too high, he will get suspended for 3 months although the offense committed for both occasions are different.
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this one apply to AR, CR, bad behaviour, reckless driving style n others.

driving behaviour is special case.
d-realm
post Nov 15 2018, 09:47 PM

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QUOTE(adwan @ Nov 15 2018, 04:25 PM)
I think next time you used the word “gaming”.

Then all of us understand what you means
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Attached Image

i dig from facebook 1, if u kena this kind msg. so called banned/suspend for driving behaviour. Maybe they dont use gaming words?

This post has been edited by d-realm: Nov 15 2018, 09:58 PM

 

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