my case also no much better than yours

It was wed afternoon, they called me but I was in gym and phone inside lockers

they just send sms to alert me that my account was temporary suspended and request me to contact their office. no reason was stated in the sms

but no one in office can give me satisfactory answer except telling me that this dept will call back and they have put remark in the system that request this dept to call me. still no one call me back on that day, I called office again. But this time the grab staff just hang out my call.

after waiting until next day afternoon with no return call from grab office, I cannot take it anymore. I drove all the way to Jaya one’s fifth floor.

then only someone in that office informed me face to face my account was suspended due to driving behavior and ask me to attend re-education class.

once I get a job I swear I will stop working for this company.

yes, I agreed I am not perfect at time during driving. But please treat us with some basic respect.

I am not sure how grab office define driving behavior.

but for my case more specifically is driving dangerously

It could be rider (s) complaints due to driving too long hours and feel tired for few occasions during the times. Lessons learn and I do acknowledge it was partly my fault.

For drivers info here, you can forget about arguing with them that your rating is good all the time, above 4.9 etc. the grabcar office won’t accept that the reasons to defend the allegation against you.

The other info I wished to share is that do keep phone with you on Tuesday and Wednesday afternoon if can, btw 1-6 pm. That is the normal time grabcar office will call driver to clarify any issue with the drivers. If they can’t get you, your account would be suspended temporarily pending investigations.

I was told during the class:

1st offense: temporary suspend. reactivated back after he class

2nd offense: suspend for 1 month

3th offense: suspend for 3 months

4th offense: 6 months suspension

5th offense: permanent ban. possible can appeal.

offense here can the same or different nature. For example, driver A can suspend 1 month due to bad beahaviour. But in next weeks, if his cancellation is too high, he will get suspended for 3 months although the offense committed for both occasions are different.

I think next time you used the word “gaming”.

Then all of us understand what you means

you need to check with those drivers who attend the re-education class recently.

Grab office called drivers to check the allegation on case to case basis. No all.

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This post has been edited by adwan: Dec 6 2018, 07:29 PM