Hello,

I am currently a student in my final year in the University of Nottingham, Malaysia Campus. The on-campus accommodation's wifi has been poor during peak hours, especially between 9pm-3am.

Despite complaining to their SNS Department, which I was told is a separate vendor apart from the university's management, no action has been taken for the past 2 years. At the beginning of this year, they added extra access points which I can't comprehend why as the issue wasn't due to signal, but more towards lack of bandwidth due to high number of users. After that, they introduced a 10GB daily quota on every user.

After the implementations of these 2 "solutions", the state of the connection has yet to improve.

If I were to make a complain to MCMC, will this be under their jurisdiction? I am complaining against the ISP (IP Core) or the university? I'm not too sure as it may not be the ISP's issue, but the management of the university not willing to increase their operating costs.

If it is not under MCMC's jurisdiction, which government body will tackle this issue?

Thank you.

A lot of testings have already been done. They have sent professional network technicians to my room and have set up several equipments too. But that was a year ago and no improvements made till this date. Their only reply was "still under discussions". Hence, why I am running out of patience. It's already been 2 years.