Hello,

I am currently a student in my final year in the University of Nottingham, Malaysia Campus. The on-campus accommodation's wifi has been poor during peak hours, especially between 9pm-3am.

Despite complaining to their SNS Department, which I was told is a separate vendor apart from the university's management, no action has been taken for the past 2 years. At the beginning of this year, they added extra access points which I can't comprehend why as the issue wasn't due to signal, but more towards lack of bandwidth due to high number of users. After that, they introduced a 10GB daily quota on every user.

After the implementations of these 2 "solutions", the state of the connection has yet to improve.

If I were to make a complain to MCMC, will this be under their jurisdiction? I am complaining against the ISP (IP Core) or the university? I'm not too sure as it may not be the ISP's issue, but the management of the university not willing to increase their operating costs.

If it is not under MCMC's jurisdiction, which government body will tackle this issue?

Thank you.

It is free, but I assume it should be covered by my accommodation fees? (RM750 a month on campus). And I have already suggested this with the SNS department, that I am willing to pay for my own broadband. But they refused to allow this. I have also bought a Maxis 4G Broadband but recently Maxis has been very unstable for unknown reasons.

See, the thing is I am not just complaining while doing nothing. I have been trying to find various solutions and tried them but to no avail.

Hello, apparently all you can do is assume my situation and criticise me like the typical sour Malaysian you are. I AM complaining because it IS in fact hindering my studies and research you fucking moron. I am not asking for this because I think I am "entitled" to. This is LITERALLY for my STUDIES, which as you have mentioned, is what a university is for.

If you can't provide any suggestions nor solutions and can only criticise and justify the lack of development/improvement towards infrastructures, then I suggest you rethink what you have done in your life retard.

He did provide good insight for his last paragraph. But his tldr wasn't necessary. If he can make such remarks, I can defend my stance however I want. Am I suppose to back off and suck it up and apologize for his FALSE assumptions?

I cannot identify whose**** responsibility, hence I have come to ask for more information and have received it. If I don't know something, I search for answers, and if I am unable to come across any, I ask.

About time you let the next generation take over your jobs old man if you can't keep up with the changes and demands.

Please read my replies regarding your suggestion. I have already subscribed to Maxis 4G broadband for my extra research. But for the past month it is very unstable and I need another alternative.

This post has been edited by HalseyFrangipane: Nov 14 2018, 03:25 PM

Thanks for the constructive criticism and reply. Will do. Thank you.

A lot of testings have already been done. They have sent professional network technicians to my room and have set up several equipments too. But that was a year ago and no improvements made till this date. Their only reply was "still under discussions". Hence, why I am running out of patience. It's already been 2 years.

Yes I have already gotten the advises and answers I need from a lot of people here. And other questions are just repetitive. I know what is my next step now. Thank you and the rest of the community.