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Unifi Official TM UniFi High Speed Broadband Thread V36, READ 1ST PAGE FOR TURBO SPEED INFO!

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jusbella
post Nov 12 2018, 01:27 PM

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QUOTE(KIntos @ Nov 12 2018, 12:48 PM)
Received sms add rm10 for ultimate tv and all channel.

Such a nice and good attempt from theirs marketing
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Me too, when u subscribe it they ask u fill the form and wait their call.
jusbella
post Nov 12 2018, 03:53 PM

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QUOTE(dickybird @ Nov 12 2018, 01:59 PM)
Bertenang, don't so fast take the bait! For all the aggravation we'd had to endure the last few months, it should be free!
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Yeah it should be free.

And of cos I'll ask them if there any contract renewal first, if yes I'll reject, or else just take it.
jusbella
post Nov 14 2018, 10:31 AM

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TM just called me regarding rm10 only upgrade to ultimate pack, I double confirm with them they said no contact renewal.
jusbella
post Nov 14 2018, 12:15 PM

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QUOTE(samuraix79 @ Nov 14 2018, 11:38 AM)
You didn't have HyppTV package before? Wonder what's the catch
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I'm from VIP20 which no subscribe any TV Pack, until they release advance plan, then my package auto upgraded to 50mbps, then suddenly my hypptv auto upgraded to Ruby pack, then few months later its auto upgraded to Ruby Plus pack. Then until this Monday (12 Nov 2018) I received email from unifi that add on RM10 to ultimate pack. Then I just proceed it. Then today they called me and I direct tell them if this add-on is without contract renewal then proceed talk to me, otherwise don't talk to me, then the girl said no contract renewal, I even double triple confirm, then only proceed let her explain more.

Actual charge is RM60, then they'll discount RM50, so its RM10 add-on.


QUOTE(devilmaysmile @ Nov 14 2018, 11:57 AM)
Wow.. when will call me...I want Fox channel.
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If you click the link in email and register your interest then they will call you, for my case I register interest on 12 Nov 2018 and today 10:23am received their call smile.gif
jusbella
post Nov 14 2018, 12:44 PM

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QUOTE(imalmighty @ Nov 14 2018, 12:38 PM)
So u pay RM259 for 800M&ultimate&free call?
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Yes correct...
jusbella
post Nov 14 2018, 12:51 PM

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QUOTE(ulala2 @ Nov 14 2018, 12:46 PM)
My package is:

Unifi pro 800mbps 199.00
Hypp TV Mega Pack 50

So Total is 249.00

This is no free call, all call are chargeable, however now how often ppl use house phone to call? Now all mobile is unlimited call already.
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My old grandparent parent using fixed line to make call.
jusbella
post Nov 14 2018, 02:01 PM

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QUOTE(mylinear @ Nov 14 2018, 01:59 PM)
Some only pay around RM199 for 800M. I wonder if this RM10 offer is only for those who are paying more than that.
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I'm aware of that and I still write some letter to mcmc.
jusbella
post Nov 14 2018, 02:08 PM

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QUOTE(samuraix79 @ Nov 14 2018, 02:04 PM)
So your final charges is now 159 plus 60 plus SST?
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RM249 + RM60 - RM50 = RM259

800mbps + free call + ultimate pack
jusbella
post Nov 17 2018, 11:50 AM

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QUOTE(amirul hafizz @ Nov 17 2018, 11:41 AM)
add RM10 got Ultimate Pack. wow good news.
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The bill will show rm60 - rm50 discount.
jusbella
post Nov 19 2018, 01:36 PM

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Successful add on rm60 ultimate pack with rm50 discount.


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jusbella
post Nov 19 2018, 01:54 PM

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Now all bill kelam kabut...

Rm2 discount rebate for auto pay gone.
Rm130 perpetual discount become rm120 discount.

Can we do something about this?

I'm sure there is law regarding this matter.
jusbella
post Nov 19 2018, 02:40 PM

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QUOTE(PJng @ Nov 19 2018, 02:14 PM)
2 month ago already mention on bill no more rebate RM2 for auto pay
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QUOTE(mylinear @ Nov 19 2018, 02:19 PM)
Almost all service like this when we subscribe is basically on their terms. You either  rtake it or leave it. How many people read any terms when installing software or signing up for service. Most just say "Agree" and continue because you want the service no matter what the terms say. And most of these agreements say they can change terms when they like. This is not as if both parties discuss terms that are agreeable to both sides then only signup.
For the autopay RM2 removal, they already notified previously.
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Where they announce it? I never receive any news nor sms.
jusbella
post Nov 19 2018, 03:11 PM

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QUOTE(PJng @ Nov 19 2018, 02:55 PM)
Here it show

[attachmentid=10113447]
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Thank you.
jusbella
post Nov 19 2018, 05:26 PM

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LOL gg...


https://www.thestar.com.my/news/nation/2018...not-acceptable/
jusbella
post Nov 21 2018, 11:33 AM

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Feel like kena cheated said rm10 add on to unlock ultimate pack.

I'll contact TM at night to verified again.


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jusbella
post Nov 21 2018, 12:01 PM

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QUOTE(miloaisdino @ Nov 21 2018, 11:36 AM)
ultimate rm40 minus normal rm30 is rm10 difference, correct ?
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When they called me they said it's rm60 discount rm50.

Now email state different.
jusbella
post Nov 21 2018, 06:12 PM

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QUOTE(miloaisdino @ Nov 21 2018, 05:44 PM)
where can have discount rm50... lol
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Just contacted TM, it's correct charge overall. TM internal really complicated.

Initially I were on ruby plus pack which is Rm30. So upgrade to ultimate add on rm10 so total is rm40 per month.

When they called me is rm60, discount rm50. So I thought Rm30 ruby + rm10 ultimate.

When confirmation mail came they just state total bill is rm40. So description state rm20 discount. So it's rm60 - RM20 = rm40

So overall is correct la.

This post has been edited by jusbella: Nov 21 2018, 06:19 PM
jusbella
post Nov 21 2018, 06:57 PM

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QUOTE(miloaisdino @ Nov 21 2018, 06:55 PM)
ya la rm40-rm30=rm10...

how can have ruby and ultimate at the same time since this is 'upgrade'... lol
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That the confusing part, tm sales talk east email come west.
jusbella
post Nov 21 2018, 07:02 PM

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QUOTE(miloaisdino @ Nov 21 2018, 07:00 PM)
The rm50 discount is technically a lie tho...
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Don't care now as long as summary price is correct.
jusbella
post Nov 21 2018, 08:30 PM

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QUOTE(CPURanger @ Nov 21 2018, 08:26 PM)
I received TM e-mail offer of upgrading to Ultimate Pack for RM10. This is after I change to Unifi Lite plan 100 Mbps plan recently.
Note : "*Customer can enjoy all unifi TV channels except France 24 & NHK World Premium"

Anyone took this offer ?
My only worry is messy TM bill  sweat.gif 

user posted image
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I took it.

Previously RM30 Ruby Plus.

After upgraded to Ultimate total is RM40 after RM20 discount, original ultimate price is RM60.


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