Unifi Official TM UniFi High Speed Broadband Thread V36, READ 1ST PAGE FOR TURBO SPEED INFO!
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 Nov 17 2018, 01:16 PM
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#1
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Junior Member
556 posts Joined: Feb 2008 From: PJ  
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Upgraded to 500mbps (instead of 800mbps) after complain to MCMC.
TM CS called said that my account will be upgraded to 800m from my existing 100m(RM189 RYE2017). Now my perpetual discount only RM100 and they remove my Aneka tv! They make me can't complain duplicate service of iptv(aneka & ultimate) to reduce RM30. Anyone facing same problem and manage to get back what you deserve? Thanks |
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Nov 18 2018, 08:52 AM
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#2
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Junior Member
556 posts Joined: Feb 2008 From: PJ
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QUOTE(KKW @ Nov 17 2018, 07:10 PM) Can I know how long does the TM CS called you after you complain to MCMC?  QUOTE(Eithanius @ Nov 17 2018, 07:13 PM) Do they even call...? They do called, around 2 weeks after I complained to MCMC.   The last time I filed report to MCMC, TM just closed my case... I had to reopened it to follow-up... My message to MCMC was simple, either upgrade me to 800m or reduce the price to rm129 without contract extension. Rmb to ask for all report id from TM CS. |
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Nov 18 2018, 09:57 AM
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#3
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Junior Member
556 posts Joined: Feb 2008 From: PJ
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QUOTE(KKW @ Nov 18 2018, 09:26 AM) 2 weeks.. my one more than 3 weeks Kategori / Category: Pricing Still no one call my from MCMC Can I know which option you select when making complain? Unfair practice? Subkategori / Subcategory: Higher Rate |
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Nov 19 2018, 03:59 PM
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#4
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Junior Member
556 posts Joined: Feb 2008 From: PJ
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QUOTE(lyc1982 @ Nov 19 2018, 10:20 AM) i am in same situation...and i doubt tm will upgrade from 500 to 800 due to the fact i am from RYE-2017 (rm189) Did u make a complaint after that? If yes then what's the status?i think they kinda remove my Ruby pack and retain Ultimate pack too after the turbo upgrade so i can't remove ruby or ultimate post-upgrade...what a cunning move by tm my bill just came today showing Rm141 but still can't see the details... |
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Dec 5 2018, 09:18 AM
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#5
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Junior Member
556 posts Joined: Feb 2008 From: PJ
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Do we get acknowledge email if I write in to help@tm.com.my?
Email them few days ago but didn't receive any reply. While mcmc do have acknowledgement email. |
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Dec 9 2018, 11:23 PM
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#6
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Junior Member
556 posts Joined: Feb 2008 From: PJ
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QUOTE(sHawTY @ Dec 6 2018, 12:43 PM) Nope, RM189 Waiting for ur guide. Don't know if my method will work for you because you're from 50Mb/s I'm from RYE 100Mb/s @ RM189 But you can try Don't know and don't care As long as I get the speed I want, my contracts remains the same (not renewed) & I'm still paying RM189/month, I'm not gonna question anything else Will write the guide on this Saturday as I am very busy today & tomorrow Same situation like urs, complain to tm but no luck. Received sms said based on technical readiness and case closed. MCMC pun no action. |
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