I think most users are on some sort of promo. Hopefully some other user will post whether they have downgraded Ultimate pack without issue.

You are now on RM169 500M with Ultimate? You want to downgrade Ultimate pack and get RM30 off and pay RM139 500M. It is now RM139 300M for users. Most 500M users are paying RM159 and above. I think this is why they don't want to do it. I guess you could try to talk to some officer at TMPoint and see what can be done.

You are so lucky to have 169 with 500mbps and ultimate pack alrdy. Im now paying damn 179 everymonth for 500mbps and aneka pack , but i only manage to get 100mbps only.  =(

Luckier than me too. RM 189 for 500mbps + Ultimate Pack + mobile HyppTV access.

I have no interest at TM other than being a normal consumer like everyone here

I am just speaking from the shoe of a normal employee as I do make mistakes in my job too

You're missing the point, I don't think anyone is blaming the employees here, and they did not make mistake if they were just following orders. This was a conscious decision made by TM as a corporation to screw their customers, save your empathy for something else.

Well let's see how the answered the Minister then

For me we can just exercise our consumer power

If tak suka, tukar

Maxis is always there

When all of us potong and changed to Maxis then they will feel the pain

They don't feel it if we are bashing here or even Minister huu haa

At the end you get just a standard explanation to close the case

so it's confirmed my monthly bill is RM159, turbo to 500Mbps with Ultimate pack, perpetual discount is Rm130

was paying 189 for 100Mbps with Ultimate and Ruby.

anyone know if l can downgrade my ultimate to ruby to get rm30 off ?

currently i pay RM129 before SST for 500mpbs turbo package..before this my package is 50mbps for RM159..u can ask sc to downgrade ur hypptv package..but ur hyptvv contract will be renewed to another 12 months.

Anywhere showing Voice STD20 (free)? That indicates free 600 minutes free calls.