Did anyone tried to go terminate their Turbo'ed packages, not those who are bringing the red maxis form to inform TM of terminating the Unifi service but retaining the BTU for Maxis Home Fibre?

I realised some people who walked up to the termination booth to terminate their existing streamyX or Unifi with the intention of going to Maxis due to not opting for the RM79 Unifi Basic or RM129 Unifi Lite packages got offered a special price that are not listed on the official Unifi pages.

I see some of them getting asked to sign a piece of paper that is written customer retention form and they are offered a somewhat "special pricing" that is written on the paper based on their existing packages that are priced above the Unifi Lite packages.

Did anyone experience the same? I hope this don't turn into another Maxis tailored plan fiasco again.

This post has been edited by KnightSports: Nov 7 2018, 08:53 AM

That would be the best route as i believe they allow you to upgrade during contract but not downgrade.

From what i understand, any existing upgraded Turbo package users now are being told they will not get back the same "special package" if they opt to downgrade to Unifi Lite for cheaper pricing and they will be locked in a new 2 year contract.

It sounds like they are trying to milk their customers to the max even after the MSAP took effect.

I think it is somewhat different in your examples where some of the packages were advertised or at least having TM to approach customers to coax them for an upgrade with special promotions. Like from the period two years back when our national budget stated that we need to be a nation with high speed internet and out went the 5 or 10mbps packages and TM were actively calling customers to get them to upgrade to the higher speed 30mbps packages for RM10 or RM20 less. I got mine at RM169 as opposed to the official RM179 that was advertised for new subscribers back then.

This time, they are more similar to the Maxis incident back then when the telco postpaid price wars was on and they were trying to desperately retain customers from leaving as they had no contract with maxis and is free to leave at any point with their number intact. So, they tailored plans to each and every customer who threatened to leave in order to get them to stay and this is where the problem arise as different customers start realising they were getting different treatment from the telco based on the packages they received.

MSAP is actually done to make high speed internet more affordable to the general masses and intended to encourage competitive pricing from rivals in the market. By doing so to undercut their rivals by offering tailored products that were not made known to public is somewhat showing they are just still expecting their customer base to be oblivious to whatever they are trying to pull off.

While i am not sure how others think of this, but it sure as hell is kinda dumb to me because it causes the customers to lose faith in the company as an overall.

So, someone really did get the hiddene 50Mbps @ RM99?

For people who just wants an internet connection it is fine. Cheaper anyways and there is nothing to watch on that STB. Better off buying an android box.

I had a friend who is in kota damansara one of the condo where there is no fibre infra as well. He was on 50mbps vdsl which is the max for copper links.

He was also offered RM99 for his change and until now he is not sure if they have done the change or not and is awaiting the bill.

Another friend who is in Hartamas had the same issue, but only had 30mbps at the time he went through it. I told him about the RM99 package and he went and tried to get it but was only offered the RM119 option.

That option is only available if you attempt to terminate your unifi or streamyx. The customer service at the line number machine will talk to you and check your account and attempt to offer you something.

There is a form called "Customer retention form" that they fill up your name, acc and package and then try to offer you an amount in written form. Then there are boxes to tick if you decide to proceed and accept the plan or proceed to terminate.

I tried taking a picture of it but they did not allow me to do so.

They have yet to see any changes in the portal or received latest bill as it was only done about close to 2 weeks back.

They are not even sure if anything is done after signing that form.

Did they write any amount on the dotted lines 2/3 the way down the form. Where your existing package is and the offer price?

I wanted to snap one which is completed, signed and with a handwritten offer.

They told me i cannot do so. That was when my spider sense tingled.