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 Can i cancel the voip service with home fibre?

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TSpipedream
post Oct 26 2018, 08:45 PM, updated 8y ago

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As title. Recently "upgraded" to the 30 mbps @ 89 package. However i was charged an additional 15 myr in my bill for the voip which i never use. Anyone know whether i can cancel that service or not?

Fucking huge scam this maxshit. Wanna give cheaper broadband also doing it reluctantly and shady as fuck.
TSpipedream
post Oct 27 2018, 06:42 PM

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QUOTE(Captain8 @ Oct 27 2018, 07:39 PM)
Thank you for asking. That was a shady charge.
Maxshit really cheating like 1mdb
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Apparently its the unlimited voip package which I never request for and they "helped" me sign up on my accord

I'll try giving them a call this monday to see. If not I'll complain to MCMC about this.

So the "89" package

After sales tax and some shady "value added service" that I have yet to discover what is it. cost a total of 110.28 every bill.

This post has been edited by pipedream: Oct 27 2018, 06:44 PM
TSpipedream
post Oct 27 2018, 09:08 PM

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QUOTE(Captain8 @ Oct 27 2018, 08:51 PM)
110.28 every month for 2 years.... no shit. Or should say MAXshit.

I tried to cancel my registration online....
No cancellation procedure / SOP
Maxis just try to hold me ransom.

You can go to direct center tomorrow too. I guess they will just Maxshit on customer some more.

» Click to show Spoiler - click again to hide... «

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so you were charged for without any installation?
misspinky
post Oct 27 2018, 10:19 PM

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QUOTE(pipedream @ Oct 27 2018, 07:42 PM)
Apparently its the unlimited voip package which I never request for and they "helped" me sign up on my accord

I'll try giving them a call this monday to see. If not I'll complain to MCMC about this.

So the "89" package

After sales tax and some shady "value added service" that I have yet to discover what is it. cost a total of 110.28 every bill.
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you apply for rm89 or add on rm10 become rm99?because from what i understand in their ads, rm89 without unlimited calls, pay per use for voip, for charges per minutes not sure how much they charge it. if rm99 will got free unlimited calls and got free dect phone, if i'm not mistaken.
TSpipedream
post Oct 27 2018, 10:26 PM

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QUOTE(misspinky @ Oct 27 2018, 11:19 PM)
you apply for rm89 or add on rm10 become rm99?because from what i understand in their ads, rm89 without unlimited calls, pay per use for voip, for charges per minutes not sure how much they charge it. if rm99 will got free unlimited calls and got free dect phone, if i'm not mistaken.
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Thats why I read too, no free dect phone still charge me 10 extra. kanasai, i am calling their CS on monday.
misspinky
post Oct 28 2018, 07:22 AM

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QUOTE(pipedream @ Oct 27 2018, 11:26 PM)
Thats why I read too, no free dect phone still charge me 10 extra. kanasai, i am calling their CS on monday.
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plus you never used any phone calls. they should not charged its hmm.gif
if you charged like that, if i apply for rm99 with unlimited calls could be charged with sst near similar like you. sweat.gif
i think better complaint direct to maxis branches or mcmc for faster updates if still no action from maxis by next week, your problem consider new. i know a bit leceh one, but i have read in here before regarding changing his old package to this latest 30mbps. complaint from call and live chat no action. then he go through maxis branch and mcmc. then the next days he got new plan.
TSpipedream
post Oct 28 2018, 10:11 AM

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QUOTE(misspinky @ Oct 28 2018, 08:22 AM)
plus you never used any phone calls. they should not charged its  hmm.gif
if you charged like that, if i apply for rm99 with unlimited calls could be charged with sst near similar like you.  sweat.gif
i think better complaint direct to maxis branches or mcmc for faster updates if still no action from maxis by next week, your problem consider new. i know a bit leceh one, but i have read in here before regarding changing his old package to this latest 30mbps. complaint from call and live chat no action. then he go through maxis branch and mcmc. then the next days he got new plan.
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i'll give their cs a call first, if not i'll try mcmc. cbf going to their branch to settle cause the "branches" that are really maxis owned nearest to me is midvalley dry.gif

i upgraded mine through their site without problems though. however, i have been paying 150 for 10mbps for 3 years now even though their new customers get cheaper price

bloody shit this maxis is.
cannavaro
post Oct 28 2018, 06:16 PM

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QUOTE(pipedream @ Oct 26 2018, 08:45 PM)
As title. Recently "upgraded" to the 30 mbps @ 89 package. However i was charged an additional 15 myr in my bill for the voip which i never use. Anyone know whether i can cancel that service or not?

Fucking huge scam this maxshit. Wanna give cheaper broadband also doing it reluctantly and shady as fuck.
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oh! and all this while I thought the 30Mbps package is inclusive of the voip. didn't know there's an extra RM15 on top of it! sweat.gif
shady as fuck indeed vmad.gif
TSpipedream
post Oct 28 2018, 06:32 PM

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QUOTE(cannavaro @ Oct 28 2018, 07:16 PM)
oh! and all this while I thought the 30Mbps package is inclusive of the voip. didn't know there's an extra RM15 on top of it!  sweat.gif
shady as fuck indeed  vmad.gif
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its supposed to be optional, good if u frequently uses the phone to call (unlimited calls) and they will free a DECT phone

but for me

1. never told me this option to sign up or not, straight away sign up on their own accord
2. no free DECT phone to add on the salt on the would
peri peri
post Nov 1 2018, 04:18 PM

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i also upgraded to 30mpbs package,

no free dect phone unless is a new fresh sign up package

no obligation for the top up rm10 for unlimited calls.

i yet seen any rm15 weird charges in my acc
misspinky
post Nov 1 2018, 05:00 PM

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QUOTE(peri peri @ Nov 1 2018, 05:18 PM)
i also upgraded to 30mpbs package,

no free dect phone unless is a new fresh sign up package

no obligation for the top up rm10 for unlimited calls.

i yet seen any rm15 weird charges in my acc
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so, you got charged rm15 too?
peri peri
post Nov 1 2018, 05:54 PM

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QUOTE(misspinky @ Nov 1 2018, 05:00 PM)
so, you got charged rm15 too?
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i dont think so coz i got prorated bill last month for the "upgrade"
TSpipedream
post Nov 1 2018, 08:09 PM

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QUOTE(peri peri @ Nov 1 2018, 05:18 PM)
i also upgraded to 30mpbs package,

no free dect phone unless is a new fresh sign up package

no obligation for the top up rm10 for unlimited calls.

i yet seen any rm15 weird charges in my acc
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I called and they agreed to cancel for me because the agent never ask whether i wanted this package or not

Also, the additional rm 5 is when you are billed by postage (wtf, can't even include bill paper + postage fees, how cheap u are maxshit)

so i cancelled both
peri peri
post Nov 2 2018, 09:53 AM

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QUOTE(pipedream @ Nov 1 2018, 08:09 PM)
I called and they agreed to cancel for me because the agent never ask whether i wanted this package or not

Also, the additional rm 5 is when you are billed by postage (wtf, can't even include bill paper + postage fees, how cheap u are maxshit)

so i cancelled both
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hahaha, thats we always said bill shock from maxis

yup, the scam of rm5 for hardcopy statement seems like they still like to utilize to scam for more revenue.

really doh.gif
misspinky
post Nov 2 2018, 03:26 PM

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QUOTE(pipedream @ Nov 1 2018, 09:09 PM)
I called and they agreed to cancel for me because the agent never ask whether i wanted this package or not

Also, the additional rm 5 is when you are billed by postage (wtf, can't even include bill paper + postage fees, how cheap u are maxshit)

so i cancelled both
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They should give an options in their application form for customer whether want by paper bill or e-billing email. So, tm much better on paper bill because they charged one time only at first month for new user then next month until user want to terminate they didn't charged for paper bill. They should mention to user that they will charged paper bill on first month or every month. Plus, they charged you additional for voice without you applied for its. So, the agent that you applied should be blame at the first place because not clearly told you what the outcome on next day. doh.gif
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