Do I have to go to service center, or can this be done over the phone?

You can dial 123 from a Maxis phone or 03 7492 2123 from any other phone or enquire on-line. Our Call Centre operates 24 hours a day, 7 days a week.

Better go to service centre if u have the time

u can't. Tried that 2 days ago.

What u need to do is port out to other telco, then, port back

U can from postpaid to hotlink red
u cant from postpiad to holink flex

dammed....then, can I port in from postpaid to hotlink red, then, hotlink red to hotlink flex, while maintaining my infinite years old number?

Postpaid >>> hotlink red >>>(u can but grace period not sure how long) to flex.

even postpaid to other telcom u still can retain ur old number

Go others telco then turn to hotlink....

I mean postpaid, MOP98 to hotlink red, can retained old number?

This what I am doing now....dammed marfan

can, i am in process of doing it now

Let me know if you manage to successfully done it......I called their CS, said cannot. Perhaps need a visit plus create ruckus in the center only they will allowed


Plus how long u need to stay in hotlink red before can move to hotlink flex

This post has been edited by 2feidei: Oct 25 2018, 12:34 PM

i went to their center at PG, they said need to week coz need send doc to KL
ask me to call 123

i call 123 this morning, they said will call me back later. till now havent call me back lol

how long i need to stay at red b4 flex. i not sure. later i ask

ok, ok....since I am in KL, let me try....will update u here later

at same time, I also ask to port out to other telco, but, so far no update yet. Been 1 week already, don't know what's wrong, call the ported-in telco, say in progress, received my application.

As far as I know, no outstanding (coz I settle via auto-debit every month one) and I am principal line holder. Maybe I just ported in the lowest, cheapest package kua, that's why no urgency for them.

Leave Maxis. Everything also cannot or very troublesome.

just go to maxis center (not authorized dealer) and they will change the plan straight away and give u new hotlink sim card. done twice previously.

Yeah my primary number experience coming in from Digi so easy. But seems for postpaid line holder so troublesome. Any idea which other telco doesn't impose the 30 day cooling down?

all telco impose 30 days cooling period including prepaid. i think it is the rules.

The MNP topic last page has clarification that the rules have changed, but some telco not following the new rule (which is that cannot impose 30 day cooling off).

then just report to MCMC.. telco will respond very quickly if escalated to MCMC.. hahaha

You are right. But that is additional effort which not all willing to go through.

Please update here once you change to Hotlink Flex.
I also need to change from MOP98 to hotlink Flex.

how to check maxis center (not authorized delear)?
where did you done it?

usually i will go to KLCC. where do you live, i can give u list of maxis center near you place.

Puchong Sleangor. Ty!

you can go the nearest at sunway pyramid. others= the gardens and ikano power center

If go to Maxis centre, can my old maxis postpaid plan change directly to hotlink flex, or need change to hotlink prepaid then only change to flex ?

Thanks in advance.

Maxis Postpaid > prepaid > after 1 Month > flex.

If want change from maxis postpaid to ookyo, after I got the hotlink Sim card do I need to wait for 30 days grace period?

Postpaid > hotlink > ookyo or can just directly postpaid to ookyo?