Anyone face outage in Penang?
Los Light all green but not router pppoe

Yesterday night until early this morning, now resolve already.
Thank you for the feedback. Keep up good work. 👍

I never click to activate.

But the free call plan activated itself when I log in.

Interested to apply.
Does installation allow currently?
How long need to wait?

Asking:
What kind of router Time will be giving if sign up 100mbps plan?

WA8021V5 as posted above is the router given?

This post has been edited by wayton: Aug 26 2021, 03:25 PM

I read previous post of concerning the stock router given on wifi issue, if I want to opt for own router, can?

Need to prior inform the installer/CS before installation or just during installation can ask the technician to do bridge mode then I use my own router?

Thank you.

Throughput or max capacity of 2.4Ghz is lower than 5Ghz.
So a perfect 2.4Ghz may not achieve more speed than 5Ghz with half signal.

5Ghz degradation quickly with distance and obstacle, a low wifi signal when reach the bottom threshold, may cause intermittent loss of signal that affect the smoothness despite may achieve higher speed.

Smoothness and stability is also a concern, not only speed.

Experienced before a phone that has weak wifi reception, don't know it is lemon unit or not, always disconnect wifi intermittent when wifi signal become weak after walk a little far away or behind wall.
The phone keep on switch back and forth between wifi and data, causing app not to load properly.
For general normal use, good wifi signal > more speed with low wifi signal.

But 2.4Ghz normally is crowded if living in condo or high density area, so need to check whether your area wifi signal is crowded or not. 5Ghz is preferred to have less interference.

Quite laggy connection, sometimes blank page, northern region here.

Saw option to upgrade to 300mbps in the selfcare.

Existing modem needs to be changed?
Installer needs to come over to set?

I want to use back my own router, so how?

Currently using old white ONU and own router.

Just to share the experience last time when first installed.

After request installer to use my own router, the installer called to centre to turn the free modem router given as bridge mode.
But wifi from the given bridged mode modem still broadcast the wifi, need to log into the modem using the wifi to turn it off.

Strange is, change the modem/router as bridged mode is not automatically off its wifi. Don't know it is bug or not.

Webmail also has hard time to load properly intermittently.