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TIME [OFFICIAL] TIME Fibre Broadband™ v4, Experience the ONE TRUE 2Gbps

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victorboy
post May 27 2021, 03:23 PM

3 ngien yiu 3 ngien :(
******
Senior Member
1,756 posts

Joined: Nov 2004
From: Kuala Lumpur



QUOTE(jjj2 @ May 27 2021, 09:46 AM)
Hi, here are answers to your questions.

Generally how long does it take when calling CS to change to bridge mode and how is it done?
Do they need my friend to have a computer connected to the router and they remote to the computer to change the settings?
Or do they send a technician over to set?
Or they just do it through their back end with their tool or what not?
Depends on cases, they could do it remotely. If not, they will send a tech over to do it.

Also is it only during business hour 9am-6pm?
Yes, usually 10am -- 5pm, if really need to attend on-site.

Thanks.
*
i was told by the CS that there will be a red card charges of RM80/hr. I would like to make the TIME modem as modem mode, and use my external router to make the PPPOE connection over the modem. in order to save up the fee, should i get a new modem outside?
victorboy
post May 27 2021, 06:26 PM

3 ngien yiu 3 ngien :(
******
Senior Member
1,756 posts

Joined: Nov 2004
From: Kuala Lumpur



QUOTE(jjj2 @ May 27 2021, 05:26 PM)
Yes, for alteration after the Installation there will be a charge. I'm sorry you can't get a new modem (ONT) outside to work with TIME.

Thanks.
*
not at all. still own the modem from TIME. anyway, i got my line installed, bridge mode all fix and running well. i am happy with TIME right now, especially the customer service much easy to approach, also friendly though. rclxms.gif
victorboy
post Aug 19 2021, 03:23 AM

3 ngien yiu 3 ngien :(
******
Senior Member
1,756 posts

Joined: Nov 2004
From: Kuala Lumpur



had been use TIME for some months. i am very happy with no complains. customer service easily reachable. speed does not compromise at all. i have the total speed that as promise from your advertisement.

recently i have slow page loading from my webpage. game will disconnect by itself and i need to reconnect it. had submitted my tickets regard the issue. TIME technical team could not get any faults. maybe i need to change my 4.5 years old laptop, and my 3 years old tplink router.

also, i need to ask. in future do you plan to cover your broadband at taman bukit segar? maybe i will plan get the business plan from TIME, when my office is fully setup.

 

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