QUOTE(jjj2 @ May 27 2021, 09:46 AM)
Hi, here are answers to your questions.
Generally how long does it take when calling CS to change to bridge mode and how is it done?
Do they need my friend to have a computer connected to the router and they remote to the computer to change the settings?
Or do they send a technician over to set?
Or they just do it through their back end with their tool or what not?
Depends on cases, they could do it remotely. If not, they will send a tech over to do it.
Also is it only during business hour 9am-6pm?
Yes, usually 10am -- 5pm, if really need to attend on-site.
Thanks.
i was told by the CS that there will be a red card charges of RM80/hr. I would like to make the TIME modem as modem mode, and use my external router to make the PPPOE connection over the modem. in order to save up the fee, should i get a new modem outside?Generally how long does it take when calling CS to change to bridge mode and how is it done?
Do they need my friend to have a computer connected to the router and they remote to the computer to change the settings?
Or do they send a technician over to set?
Or they just do it through their back end with their tool or what not?
Depends on cases, they could do it remotely. If not, they will send a tech over to do it.
Also is it only during business hour 9am-6pm?
Yes, usually 10am -- 5pm, if really need to attend on-site.
Thanks.
May 27 2021, 03:23 PM

Quote
0.0303sec
0.47
7 queries
GZIP Disabled