TIME [OFFICIAL] TIME Fibre Broadband™ v4, Experience the ONE TRUE 2Gbps
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 Aug 4 2021, 10:38 PM
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#1
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Junior Member
148 posts Joined: Jan 2003 
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QUOTE(Jason96 @ Aug 4 2021, 07:17 PM) Hi, my internet connection suddenly dropped, "fiber cut is detected" as a result of my diagnostic run on Time portal. May I know what has caused this? The fiber in my house has not been touched since installation This is the exact problem that I am facing today. I have this “fibre cut detected” since 1PM today, in Ara Damansara. The helpline agent arranged for a technician to come to my place at tomorrow afternoon. ONE WHOLE DAY later. Haysoos. Wfh is gone.  |
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Aug 4 2021, 11:42 PM
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#2
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Junior Member
148 posts Joined: Jan 2003
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QUOTE(Jason96 @ Aug 4 2021, 10:53 PM) I called support and they ask me to turn off and unplug the fiber cable from the Huawei modem and plug it back in. It work for a few hours and then internet gradually become slow again. Aih should have ask them to come and check the infra on my building. They had me go through the standard steps of unplugging and replugging the LAN ports, fibre cable tightness check etc. In my case, the LOS red light didn’t go away. So they told me that a tech team will come over tomorrow. You should call/live chat with them to get the tech team to come. |
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