Hello, do you guys know where I can provide just general feedback to TIME? It seems that I can only contact through customer service. I just want to provide feedback on what they can improve one.


Ok, so this is my experience.
Let's say a transfer of ownership was requested on July 1 (they told that it will take 14 working days --> so July 21). Then by July 21, new owner can request for installation (depends on availability).

July 21 arrived and was told it will take 30 days (including weekends) and not 14 working days so it's not July 21, it's actually August 1. So August 1 has arrived no feedback so requested customer service on update, turns out it was completed days before. Never received any update; never received confirmation email that RM 500 was received as well. So the new owner could have requested for installation days before August 1.

Turns out, that is their process. They don't give confirmation emails (as per customer service). So how will people know if there's any update? Or if payment is successful?

So, I want to tell TIME a feedback to just let them know that this is not ok. Unless they expect customers to ask customer service everyday if it's already done. A simple confirmation email like (payment 500 received/success), or email informing details that this is the new account, please register to self-care. They can't even do that? Even if it's system generated? It just seems weird and very unprofessional and sketchy to me. Especially the RM 500. It's very worrying that amount as big as 500 will not be confirmed that it's successfully paid.