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TIME [OFFICIAL] TIME Fibre Broadband™ v4, Experience the ONE TRUE 2Gbps

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qintian
post Nov 21 2018, 10:03 AM

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Dear Members,

If anyone have face this issue before? Recently, if i left my TIME modem/router idle (not connecting) for overnight, in the next morning or afternoon, when i try to connect, it will state "Cannot be connected" , and i will need to restart my modem + router then all back to normal again..

all these issue just happen recently only..before this are alright.
qintian
post Nov 21 2018, 11:36 PM

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QUOTE(jjj2 @ Nov 21 2018, 02:06 PM)
Which router are you using ?
*
HI there, i am using Huawei HG8240H and Dlink DIR850
qintian
post Nov 22 2018, 08:45 AM

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QUOTE(jjj2 @ Nov 22 2018, 12:36 AM)
Hi,

Yes lately we notice there are increasing complaints on this issue.

Symptoms Observed :

Power & Globe (Internet) indicator are both green, but unable to browse Internet, it just hangs.
No issue on Huawei HG8240H ONU.

Resolution :

Upgrade the Dlink DIR850L router to latest TIME firmware, v2.08TT .
You can use the easiest auto way to upgrade. If it fails, then you can drop me an email, I will send you the firmware & guideline.
If you feel not confident to do it, you may call 1800 18 1818, and SI will install for you.

Reduce the occurence but we still notice intermitent session hang.

Thanks.
*
Thanks bro for the reply.. can you please send me the firmware & guideline? i have PM you my email address..
Thank you
qintian
post Sep 6 2021, 04:52 PM

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Dear all,

would like to check, currently i am using Time with 500Mbps package (RM139 per month)

now i have 2 options, which is

1) relocate my time to new house, pay Rm120, get the 2 years renewal contract with freebie

OR

2) cancel my current subscription, subscribe new RM139 at my new house and get the freebie..

both freebie are different and i think option 1 will give better modem.. although what i need now is only the modem as my current house already have the wire mesh..

can i know which is the best option of this 2? thanks for the advice..
qintian
post Sep 6 2021, 04:58 PM

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Thanks.. as i understand option A also have free router and modem.. i am digging the package they offer for option A.. but couldnt find now..
What i sthe meaning of Bridge mode?

This post has been edited by qintian: Sep 6 2021, 07:26 PM
qintian
post Sep 6 2021, 05:21 PM

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if like what you say.. i think cancel current package and apply new 1 will be a better option.. because since both modem is the same.. just renewal will get 2 wire mesh and aplpy new with 1 wire mesh..

i save rm120 by applying the new.. and i dont need the wire mesh anyway.. i already have mine.. but maybe i will just have to alert the CS to help me setup my wire mesh at new unit during installation.

 

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