QUOTE(westlife @ Nov 20 2025, 04:21 PM)
wow.. meaning i will face the same issue.
my contract is ending on 15 dec which i am excited about it becos my primary goal is to downgrade to rm99 200Mbps plan.
(currently on rm139 600Mbps which is a waste of money to pay such amount for fibre bb nowadays).
i think u have to downgrade ur plan before u can ask for any recontract promo i think.
as per the previous retention dept lady in touch with me. I will call back on 14 dec to check for downgrade and at the same time see if there is any chance to get discount if recontract once downgraded.
becos the previous call, the lady said i had 6 months free voucher to recontract for existing 600Mbps but not for 200Mbps.
actually i want to upgrade my plan from 200mbps to 500
but they do not have that option, they just give me rebate RM10 so I just need to pay 89+6%
i even told them if I want to renew contract for 2 years, can I get better offer without change a router, cs said no
time wasting for the chat
few days later I get a email from them, i can upgrade my plan to 600 for free for 6 months, after that can go back to 200 but I saw the TNC a lot of clause, so I din contact them for further action