Don't know what's the issue. All customer in Equine Park/Bandar Putra Permai affected.

I called everyday and they said they're working on it. I submit a ticket via their apps too. Today day 4 still no internet.

Hi Bro, is it up by now ?

Whats the SOP for getting refund of credit after account ownership transfer?

I clearly remember the steps on transfer ownership. login selfcare>transfer ownership to start process. There it asked me to pay rm100 and asked for my bank details saying it will refund any excess post account transfer citing 90 days period.

Ive contacted live chat multiple times during the 90 days all said "refund is processing, may take up to 90 days". So I quiet lah. Now, it has been well over 100 days now yet my refund still nowhere to be seen. Contacted live chat again they told me I never submitted refund form, how to process.

what bullshit is this? You guys have to submit refund form as well ah after transfer? Then whats the point of asking my bank account details in the transfer process?

most dissappointing thing is only after 90 days period u tell me need submit form. why not since first time contact live chat? I dont event want to talk about what happened during the transfer. took almost a month to just process. is it so hard?