Trying to terminate my account but has problem using the Terminate Service form at https://pleasestaywith.time.com.my/.
I have tried several times submitting the completed form and each time I live chat but always told that there never receive termination request. What is the best way to ensure Time terminate my subscription. (Still on contract till Jan 2021 ).
Reasons for termination:
My whole family has been in Melbourne since Jan 2020 with the Covid-19 lockdown. Not sure when we can return to KL. Has ask for account suspension but was told not possible. Been paying monthly but not using/login since Jan.

I tried on another browser ( IE, previous Chrome ) but still nothing happen after submitting termination request.
Went on live Chat and was told Time don't send acknowledgement of termination request. What next?
Why Time make it so difficult to terminate account!!!!

Yes, I did twice on live chat. Ask to check back in 7 days time. I can't understand why they cannot confirm termination on the spot .
I will stop paying monthly subscription from now on wards.