Thank you to @yeapch01 for helping with the registration and finally installation. Looking forward to learn stuff from everyone in this thread
TIME [OFFICIAL] TIME Fibre Broadband™ v4, Experience the ONE TRUE 2Gbps
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 Oct 17 2018, 10:10 PM
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#1
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Junior Member
118 posts Joined: May 2006 From: KL  
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Today, I am finally a part of Time Fibre Home Broadband family. After 10 years with TM, from Streamyx 1 Mbps to Unifi 5 Mbps and finally Unifi 10 Mbps. Got it installed today and I am glad that finally made the move.
Thank you to @yeapch01 for helping with the registration and finally installation. Looking forward to learn stuff from everyone in this thread |
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Oct 18 2018, 11:06 AM
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#2
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Junior Member
118 posts Joined: May 2006 From: KL
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What is the best way to get in touch with Time customer service? I tried raising a ticket, e-mail, call & text via FB messenger but no response. I am new to Time, is Time really bad at customer service or they are just overwhelm due to the attractive package that they offer.
At least with TM, they will answer your call and reply to your message, whether they can resolve your issue is a different matter, but TM do respond. |
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Oct 18 2018, 12:27 PM
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#3
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Junior Member
118 posts Joined: May 2006 From: KL
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QUOTE(stij @ Oct 18 2018, 11:51 AM) I think only email and FB messenger they do not reply to use, try using TIME application for iOS or Android and go to the support menu there bro, mine is directly answered just yesterday in minutes Thanks for the tip. Will do as suggested. |
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Apr 22 2019, 08:39 PM
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#4
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Junior Member
118 posts Joined: May 2006 From: KL
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Anyone else experiencing slow speed rightnow? My speedtest is approx. 3Mbps. I am in Sri Damansara area.
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May 4 2019, 07:16 AM
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#5
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Junior Member
118 posts Joined: May 2006 From: KL
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Is there service disruption in Sri Damansara area this morning?
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Jun 21 2019, 08:34 PM
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#6
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Junior Member
118 posts Joined: May 2006 From: KL
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QUOTE(latte33 @ Jun 21 2019, 06:11 PM) This is my bad experience with TimeBroadband. Dealing with Time Customer Service is like pulling teeth. They are of no help and if any marginal at best.I have applied new connection with Time. Installation scheduled at 15 June 2019 Received called from some guys said that need to reschedule due to blocker at my service apartment and probably done by 18 June 2019. So I'm fine with that, since than till today, nobody called and update what is going on. Called to CS, all the shit and common answer from team. "We have escalate to the team" "We are helpless too" "We don't know what is going on" "Please bear with us" Dude, I need my broadband to be up to my work nature. Sigh, this Time Broadband have the same mentality and efficiency as UniFi, I thought they are much different but not really. Sigh..... You may want to facilitate your registration & installation with the Time reseller in here. They are really helpful in assisting you to get your installation done. The guy that helped me is Yeap CH, he is lurking somewhere in this topic. Look him up. Good luck! |
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