Hi all,
Been on TIME for 5+ years and it's been good so far till today.

All of a sudden internet went down, restarted modem and router and found modem LOS light blinking red.

Called CS and they said will arrange technician to check. That was in the morning. Called back in afternoon to follow up and they said appointment booked for 8th October.. what?? Suppose to be without broadband for 1 week?

Live in condo and no one has touched the fiber into my unit and modem in a cabinet which no one touches

Can I do anything?

Tried calling back but everyone busy so they said will call me back.. let's see..

Can claim for discount since my line unusable for 24 hrs already?