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TIME [OFFICIAL] TIME Fibre Broadband™ v4, Experience the ONE TRUE 2Gbps
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D-Zire
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 Oct 10 2018, 11:39 AM
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Didnt get a response from Time FB messenger so I thought I will ask here.
I’m an existing (still under contract, 1 last month remaining) user for Time which has just been upgraded the speed from 100 to 500. So when I login to Selfcare page, I can see that I’m able to redeem a free router - TP-Link AC1200 but will have a contract renewal of 2 years. So my question is can I get the DLink router DIR-882 instead? I can top up the difference.
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D-Zire
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Oct 17 2018, 05:28 PM
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QUOTE(cherroy @ Oct 17 2018, 05:09 PM) It is possible to do this way? Previous 100Mbps, now already upgraded to 500Mbps, there is option of "free" router for contract reset currently. So claim it first, then contract reset for the 500mbps plan, then downgrade to 100mbps, contract reset again. Like that, got free router with the downgrade, instead directly downgrade.  I called and ask the cs and cs advised me to claim router first then downgrade. Contract is going to start fresh again anyhow. But after i click redeem and set the appointment date for the personnel to come “change” the router, the downgrade button to 100Mbps is nowhere to be found. In fact I also can’t upgrade. Maybe needed to wait for the personnel to done the changing router then only we can downgrade. So i guess it takes time. |
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