Hi, want to ask how do you guys refund back booking money, i have booked a unit at Residensi PT in late 2018, applied for loan at RHB, Maybank and other bank,

due to certain circumstance, i am not able to take this house anymore, so i want to get back the booking money back, i ask the agent , the agent told me that to get booking money i will need to have proper loan reject letter from banker, so i ask banker to get the rejection letter,

so this is their reply

RHB - my loan is approved, cant produce loan reject letter
CIMB - cannot use rejection letter because they say never key in my case, and DSR show proceed, dont know what it means, and tell me to ask the agent back
PBB - cannot produce rejection letter due to they request to take join applicant for loan, tell me to ask the agent back
Maybank - unable to contact the original banker

so i ask back my agent, my agent told me as they are just agent, the request for loan rejection letter is from the developer, he cannot proceed the refund as the developer request for loan rejection letter,

so now i am stuck as my banker either dont know or dont want or cannot proceed to process loan reject letter

please help guys, the booking money is 2K