My maxis Home Fibre 10mbps suddenly just got disconnected,no line no dial tone.
Just because that I did not want to upgrade to 30mbps so they can just terminate my line without notice?
I try to contact customer service calls several times not even one time can reach them.
Too disappointed with their lauzy services, Im going to terminate this Maxis account and switch to other ISP.

really?? teruknya..what is the lauzy service that u faced off? is it line not stable? or because u cant reach easily to their call centre to make a report?

Have you report to MCMC? And what is the reason to stay at 10mbps when 30mbps is only RM89 compared to 10mbps which is slightly more expensive?

This post has been edited by YoungMan: Oct 2 2018, 03:38 PM

After many attempts fail to call them, I decided to go to Maxis Center.
Today go to KLCC Maxis Center, they tell me the system is down, cannot make report. Cannot contact technical team. Cannot do anything.
They ask me to come back tomorrow and see.....


Ok... let's see what will happen tomorrow

This post has been edited by shinshin: Oct 2 2018, 05:29 PM

Im not sure about 30mbps with RM89...
Im still using the old 10mbps RM118, I remember the 30mbps promotion before they ask me to upgrade is more expensive price.

This post has been edited by shinshin: Oct 2 2018, 04:32 PM

30mb now only rm89, me already shift from 10mb rm118 to 30mb last week,and maxis also change new ac1200 router foc .

Went to Maxis Center yesterday, what they can do is help me to launch a report only and ask me to wait wait wait until technical team contact....

I think no need to waste more time with Maxis anymore, is time to terminate Maxis and move to Time. Although Time is expensive at least they got good customer service.
Calling Maxis customer service is just listening to the annoying radio endless loop only.

just when I am planning to ditch unifi for maxis, I see another post like this... sounds worse than tm
I have also seen a lot of people complaining on twitter about maxis not picking up calls or taking forever to answer