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Unifi Official TM UniFi High Speed Broadband Thread V35, READ 1ST PAGE FOR TURBO SPEED INFO!
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winyap991
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 Oct 18 2018, 06:54 PM
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Getting Started
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Hi there!
We're so happy to be able to provide amazing fibre connectivity to the nation, tirelessly working to deliver the best experience for your maximum digital lifestyle enjoyment. As part of our continued commitment to you, we are aiming to complete your TURBO upgrade by the end of this year. The best part, the TURBO upgrade will be provided to you at no additional cost!
Thank you for your support and trust.
Received this email by today.
no upgrade yet.
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winyap991
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Oct 25 2018, 06:06 PM
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Getting Started
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QUOTE(fruitie @ Oct 25 2018, 05:50 PM) That's expensive... Well, price varies but from RM 159 to RM 189 is the common ones. However, today TM gave another surprise some RYE 100 users who were paying RM 189 got upgraded to 500Mbps only instead of 800Mbps. I am RYE 100 user, pay RM189 got 500Mbps instead of 800Mbps. I call 100 to make noise. Why like that? This post has been edited by winyap991: Oct 25 2018, 06:07 PM |
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winyap991
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Oct 25 2018, 06:50 PM
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Getting Started
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[quote=fruitie,Oct 25 2018, 06:46 PM] I thought I was the only case to be upgraded from 100 to 500 early this month, looks like I was the pioneer case.  Explanation given to me was because my plan is too cheap. How to get back 800? |
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winyap991
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Oct 26 2018, 02:55 PM
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Getting Started
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QUOTE(KKW @ Oct 26 2018, 12:52 PM) I think you are correct. I have been paying RM179 for 100mbps and upgraded to 500Mbps only  800Mbps? I am 100Mbps user before turbo-ed How to get back 800Mbps, with RM179 or RM189? |
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winyap991
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Oct 26 2018, 08:58 PM
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Getting Started
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QUOTE(joehann @ Oct 26 2018, 08:47 PM) What happen to my unifi? Suddenly revert back to 100mb stb best plan from 500mbps turbo plan. Anyone facing this? Hopefully u will get 800Mbps |
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winyap991
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Oct 27 2018, 07:16 PM
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Getting Started
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QUOTE(AhKenth @ Oct 27 2018, 06:04 PM) Suppose to be 800mbps but 500mbps is great for me already. i am RYE 100Mbps package and TURBO to 500Mbps instead of 800Mbps. When i run speedtest speed between 630 - 650Mbps. |
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winyap991
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Oct 31 2018, 08:30 AM
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Getting Started
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QUOTE(Skyair1976 @ Oct 31 2018, 01:41 AM) Hi! I was turboed upgraded to 500 mbs from 100 mbs (RM 189) last week, and has complaint to TM. So far still waiting for their technical team assessment. Read the previous posts in this forum, I am not the only one. Anyone has luck upgrade to 800 mbs from RM 189 ? Thanks Me too, waiting feedback from TM |
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winyap991
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Oct 31 2018, 06:56 PM
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Getting Started
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QUOTE(KKW @ Oct 31 2018, 06:00 PM) Currently I am paying RM179. UPDATE Last week I make complaint thru TM and today TM decided to close my case without any explanation or update on case. It's time for me to log complaint via CFM  I am paying RM189. 25th log complaint, until today no feedback. Not fair for people RYE 100 package We are entitled 800Mbps, why give 500Mbps. We do union to complaint TM. |
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winyap991
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Oct 31 2018, 07:38 PM
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Getting Started
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QUOTE(enduser @ Oct 31 2018, 07:29 PM) Time to explore to file complain thru tribunal if exhausted all avenue, cc to yb gobind. Only YB Gobind can help us. |
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winyap991
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Oct 31 2018, 07:42 PM
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Getting Started
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QUOTE(syncomp @ Oct 31 2018, 07:21 PM) Wait... RYE only got 500 Mbps instead of 800? Yes, RYE user -300Mbps |
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winyap991
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Oct 31 2018, 08:20 PM
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Getting Started
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QUOTE(Icehart @ Oct 31 2018, 08:16 PM) Some RYE 100Mbps got turbo-ed to 800Mbps. I only got 500Mbps Why TM got double standard! |
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winyap991
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Oct 31 2018, 08:27 PM
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Getting Started
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QUOTE(Icehart @ Oct 31 2018, 08:21 PM) Upgraded through complaining to TM or Auto Upgrade (means your turn in the queue)? Auto upgrade |
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winyap991
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Nov 1 2018, 12:21 AM
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Getting Started
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QUOTE(KKW @ Nov 1 2018, 12:18 AM) Have you check the case status at unifi portal? Yup. That's why I complained to CFM because TM didn't take it serious about this matter Status shown open ticket |
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winyap991
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Nov 1 2018, 09:04 AM
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Getting Started
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QUOTE(kelembai @ Nov 1 2018, 08:07 AM) From my observation, people who pay above rm189 for rye 100 mostly get 800. Add rm10 to get 800Mbps? |
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