I’ve been lurking here for so long, but thought I could share my journey towards getting turboed.

In March this year, TM had quietly announced that my area would be getting access to Unifi (one of the taman in Sandakan). However, due to delay in laying out the cable by their contractor, the internal speed testing by TM was not completed until early May 2018, by which time the Bonanza Campaign promo already ended (I was aiming to subscribe the 30mbps package at RM139). Without much option, I was advised to subscribe the 10mbps package (RM129), which I did, and if I ever wanted the 30mpbs package, I could only get at the standard rate for RM199. I was not satisfied for such the opportunity lost and visited the local TM Point to see their branch manager. After few meetings and phone calls later, he said that Bonanza Campaign can be extended specifically for new subsribers in my taman. In early June, my request was completed and my subscription was upgraded from 10mbps to 30mbps. Note: If not mistaken, Bonanza Campaign period was then extended nationwide until later time but that was besides the story here.

Back in July when TM briefly put a web page to check the turbo upgrade eligibility, the website was so congested that I couldn’t even check if my account could be upgraded in which phase. I just assumed the upgrading process would be quick enough but by early this month my patience wore thin. To make matter worse, I never received an email from TM for the upgrade status, or even a single email about anything turbo.

On 9/10, I filed a complaint report each to MCMC and CFM, and did some follow up but their answer was simple: my case has been assigned to TM, pending further feedback. A week later, I filed 2 complaints to TM via live chat but my report was immediately closed. I took another step, which was to copy the content of my previous MCMC report and email TM (help@tm.com.my), and again cc to MCMC as well KKMM (got their customer service email address on the KKMM website). Again I followed up my case through live chat and this time TM agent confirmed that my request has been escalated up the hierarchy (last chat with TM on 22/10). I was informed that the case will be reviewed in 2 weeks, but I took it with a grain of salt. As of this morning, I checked my OCC dashboard, as I did almost every day but saw nothing new on the account activity. Suddenly this afternoon, I got an SMS saying that my account has been turbo’ed and the dashboard immediately changed it status to 300mbps. I am not sure if this upgrade has something to do with my complaint or it is just purely coincidental.

TL;DR
2013 – Streamyx 1mbps @ RM110
2014 – Streamyx 4mbps @ RM140
Jan 2018 – Streamyx 8mbps @ RM140 (free upgrade after unfair pricing complaint to MCMC)
May 2018 – Unifi 10mbps @ RM129
June 2018 – Unifi 30mbps @ RM139 (Bonanza Campaign)
25 Oct 2018 – Unifi 300mbps @ RM139

Anyway on the dashboard status, it still says promo discount RM60 and promo discount 24 months, which is carried over from the Bonanza Campaign. Should I be worried about this?

For those wondering, I am using Asus RT-AC86U router which I bought from Gearbest.com @ USD179 or roughly RM720 in October last year and previously used it as an AP on top of my TM-issued streamyx modem. It is a Chinese version, but once logged in, you can change the firmware region to either US, Europe, China, Australia or Singapore (the difference between those regions is the number of wifi channels / frequency on 5Ghz band).

Well, that’s all my ranting for now. Can’t wait to go home to test my new speed.

This post has been edited by kentangz: Oct 25 2018, 06:13 PM

Agreed. I guess there will be different packages or rates offered by TM by then

Lol. 2 things I did include in my complain to MCMC:
1. My account is eligible for turbo upgrade within this year (it was a bluff since I didn't have the chance to check the eligibility on the said website as per my previous post)
2. No one in Sandakan got the turbo upgrade yet so kind of unfair practice for TM to only favor those in big cities (I don't even know if it's true or not since I didn't see anyone here from Sandakan stating their account have been turbo'ed, but I just use the excuse anyway)

After all, might be coincidental since quite a few got the upgrade today.

Thought I should chime in here based on my experience. I bought the RT-AC86U from Gearbest.com, the Chinese version one. At least for this model, you can change the router region inside the ASUS GUI. The last time I check, it has 5 different regions you can change to: US, Europe, Australia, China and Singapore. Not sure if there are more regions to choose in the current firmware update plus I'm not home to check right now. Anyway, I've tried all those regions and there are some difference in the number of channel selection available between the regions, and it will also depend on the wifi client you use (the origin of the wifi device you use).

On the other hand, I've owned the RT-AC88U model as well bought from US and the wifi channel selection is strictly for US region only (locked for region changed due to FCC rules).

You can use this link to check difference in number of wifi channels in major countries including SG: https://en.wikipedia.org/wiki/List_of_WLAN_channels

For Malaysia, perhaps can check on SKMM webpage but I believe it is similar to Singapore. Number of channels used in each country where the router is sold is standard across the router brand regardless of the price. Similarly, the wifi device/client bought in that particular country (bought in official market, not the grey import) will only detect the wifi channels intended for that country only. I did read somewhere there was some exception to this rule but couldn't really remember.