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Unifi Official TM UniFi High Speed Broadband Thread V35, READ 1ST PAGE FOR TURBO SPEED INFO!

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Mazda9
post Sep 22 2018, 10:30 AM

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Finally, received the turbo upgrade today. No sms / no email. Received call from TM 5 mins ago that I was upgraded and unifi portal confirmed it. I’m blessed to enjoy 800mbps + ultimate pack + free calls at RM159 finally.

Will go back home and try out the new speed and share the speed test results here.
Mazda9
post Sep 22 2018, 10:36 AM

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QUOTE(SilentVampire @ Sep 22 2018, 10:34 AM)
Not surprising. VDSL2 can support up to 100Mbps.
Okay, but still better to buy your own.
Ideally, you want to use both.
Congrats. Hope all your equipment and cables are ready to support the new speed.
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Thanks, using Asus ac-87u and I have both cat5e and cat 7 cable at home. Cant wait to be home within the next hour to try out the new speed 👌🏻
Mazda9
post Sep 22 2018, 11:44 AM

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QUOTE(Mazda9 @ Sep 22 2018, 10:30 AM)
Finally, received the turbo upgrade today. No sms / no email. Received call from TM 5 mins ago that I was upgraded and unifi portal confirmed it. I’m blessed to enjoy 800mbps + ultimate pack + free calls at RM159 finally.

Will go back home and try out the new speed and share the speed test results here.
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Just perform speedtest using Cat5e cable on both ends (BTU to Router) & (Router to desktop). The results as below:-

Cat5e cables on both ends
Attached Image


Ugreen Cat7 cables on both ends
Attached Image


Router: Asus RT-AC87U
Location: Gombak, Kuala Lumpur.

** Cat7 cable has slight advantage in network performance speed compare to 5e looking at my speedtest results above.

This post has been edited by Mazda9: Sep 22 2018, 11:51 AM
Mazda9
post Sep 22 2018, 12:59 PM

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QUOTE(brainocide @ Sep 22 2018, 11:42 AM)
rm159? how come? before 100mbps u paid rm159?
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Yes, read my previous thread on how I got this price...
Mazda9
post Sep 24 2018, 12:11 PM

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TM Starts To Upgrade Streamyx Users With Speed Of Up To 100Mbps For Free: Here’s How To Check:-

https://www.lowyat.net/2018/170189/streamyx...-100mbps-check/
Mazda9
post Sep 28 2018, 09:27 PM

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..

This post has been edited by Mazda9: Sep 28 2018, 09:30 PM
Mazda9
post Sep 28 2018, 09:30 PM

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QUOTE(alfredkch @ Sep 28 2018, 07:01 PM)
Thanks Okly for the reply.
What should I do as I’m still paying 250 monthly for 100mbps.

Is there anyone paying 139 for 800mbps?
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Yes it’s me. And from RM159 my discount has been increased from rm200 to rm220 and according to billing my upcoming bill for 800mbps + ultimate pack + free calls will now be rm139 instead of rm159 excluding SST.

Now I just need to wait and see and in unifi portal I saw the discount has been increased and awaiting for official bill to be out next month.

This post has been edited by Mazda9: Sep 28 2018, 09:32 PM
Mazda9
post Sep 28 2018, 10:01 PM

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QUOTE(kakisemut @ Sep 28 2018, 09:51 PM)
wow..
how do you that?
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I did mention it in the previous thread version, legal battle + mcmc involvement with TM.
Mazda9
post Sep 28 2018, 11:09 PM

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QUOTE(cannavaro @ Sep 28 2018, 10:51 PM)
wait, I don't recall reading about the legal battle.. you mean lawyer letters and all that?
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Yea
Mazda9
post Oct 1 2018, 12:20 PM

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QUOTE(seanlel @ Oct 1 2018, 09:19 AM)
At the very beginning I went to Sunway Pyramid for plan change, and they said they don't provide such service... But they can process the new registration.
I feel it is unfair because they allow registration during weekend but termination has to do during weekdays where working ppl need to take leave for that.... so inconvenience...
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Just log a report with mcmc in the termination unsatisfactory and watch how Tm will do wonders...
Mazda9
post Oct 7 2018, 12:24 AM

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QUOTE(imalmighty @ Oct 6 2018, 03:07 PM)
miloaisdino(the next big thing) leezhijiang mazda9 for me, very low, they are abusing statutory system at its finest
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Based on personal experience, in order to go all out against TM make sure you have your facts black and white all well documented and then you go all out and challenge them. Log a report to MCMC, wait for 14 days and if they keep closing the case without giving proper explanation, reopen back the case and provide the reason why the case was reopen and then call mcmc hotline and tell them what Tm is doing with your case and they eventually will then assign your case from TM to CFM (Consumer Forum Management) and once your case is with CFM, TM will not play with fire procived you have all your facts right and in most cases, CFM will usually back consumers on any cases assign to them and TM they can’t simply Taichi or provide unreasonable and close the case as CFM officers will closely follow up with TM.
Mazda9
post Oct 7 2018, 08:39 AM

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QUOTE(cannavaro @ Oct 7 2018, 02:00 AM)
My case has finally been assigned to CFM on 5th Oct, as shown on the complaints portal. Reported on Sept 4 till now haven't settled. I had to spell it out for MCMC that they (MCMC) are not doing much for my case, I think they cannot tahan or just lazy and finally let CFM handle it.

I was under the impression that it doesn't matter whether the report is lodged with MCMC or CFM.  sweat.gif
On hindsight, I think CFM is more efficient because they replied my email the 1st time I emailed them (since MCMC wasn't replying) I read here that some people tried contacting TM/MCMC to get a price adjustment similar to what another customer is getting.. for instance, the 100MBps RM189 RYE2017 (retention year end) campaign..  and TM will practically ask them "show me the account if it exists"
Well for my case I already showed them my FIL's accounts. In fact I have full access to them on the Unifi portal.
They didn't even comment on it, not even a "no we cannot give the same price as that account". Probably didn't want to put their answer in black and white so the best thing to do is taichi by giving a non related answer.

Latest update is they are trying to get TM to give a firm answer.. if I'm not satisfied with what they call the 'final solution', they will arrange for a meet up rclxub.gif I agreed.
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You stand a high chance since you have your FIL’s bill and have submitted to them for comparison.

If by this coming week, you still don’t hear from CFM by Wednesday, call them straight on their hotline number. Once call , update the report log saying that you have call CFM and spoke to (YYyYXMW), awaiting Furher update on case.. keep updating the report for any interaction you make as the report is a very powerful bombshell if worst case scenario if it ends up in legal disputes...

Mazda9
post Oct 7 2018, 08:42 AM

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QUOTE(imalmighty @ Oct 7 2018, 12:33 AM)
Time took this opportunity to regulate and revise pricing to remove disparity among customers once and for all:
https://forum.lowyat.net/index.php?showtopi...post&p=90498303
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TIME is smart as they are full private. The know the consequences... unlike TM, Govt dominant body and they have this tidak apa atttitude coz previous govt has given them too much if face.. that’s why when current govt took over, they were shitting in their pants and ask for extension till 2019. When all other ISP’s can comply why can’t TM, that’s clearly shows how spoil seeds the are..

This post has been edited by Mazda9: Oct 7 2018, 08:42 AM
Mazda9
post Oct 7 2018, 11:41 PM

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QUOTE(cannavaro @ Oct 7 2018, 03:38 PM)
Ok received the final itemized bill.. take a look at my sole 800Mbps account:
user posted image

Previously under the recurring charges statement,
user posted image

Apparently they increased the base price of 100Mbps/800Mbps to RM359?
End up the final bill is the same as before even with the new RM110 discount (vs RM80 before).

Or am I reading this wrongly?  rclxub.gif
Those who got turboed, what about your bill? I seem to recall a few people posting about having to pay lower.
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Please report this to TM and log a case with MCMC as the base price is rm329 instead of rm359.

Attached Image Attached Image Attached Image




Mazda9
post Oct 8 2018, 12:07 AM

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QUOTE(Icehart @ Oct 7 2018, 11:42 PM)
Don't you think TM would adjust the MRSP back to RM 329 and then reduce the discount from there?
Do we have the right to complain if this happens?
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By right they should automatically adjust the pricing as the press release is out. If you guys are
Stilll impacted, you should call billing and complain and if this fails, then only log a case with mcmc and attach your bill in the report and attach mcmc press release pricing as per the screenshot above.
Mazda9
post Oct 10 2018, 05:23 PM

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QUOTE(Icehart @ Oct 10 2018, 05:16 PM)
Wah, anyone with RYE 100Mbps turbo to 800Mbps?
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Me

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