QUOTE(cannavaro @ Oct 7 2018, 02:00 AM)
My case has finally been assigned to CFM on 5th Oct, as shown on the complaints portal. Reported on Sept 4 till now haven't settled. I had to spell it out for MCMC that they (MCMC) are not doing much for my case, I think they cannot tahan or just lazy and finally let CFM handle it.
I was under the impression that it doesn't matter whether the report is lodged with MCMC or CFM.
On hindsight, I think CFM is more efficient because they replied my email the 1st time I emailed them (since MCMC wasn't replying) I read here that some people tried contacting TM/MCMC to get a price adjustment similar to what another customer is getting.. for instance, the 100MBps RM189 RYE2017 (retention year end) campaign.. and TM will practically ask them "show me the account if it exists"
Well for my case I already showed them my FIL's accounts. In fact I have full access to them on the Unifi portal.
They didn't even comment on it, not even a "no we cannot give the same price as that account". Probably didn't want to put their answer in black and white so the best thing to do is taichi by giving a non related answer.
Latest update is they are trying to get TM to give a firm answer.. if I'm not satisfied with what they call the 'final solution', they will arrange for a meet up

I agreed.
You stand a high chance since you have your FIL’s bill and have submitted to them for comparison.
If by this coming week, you still don’t hear from CFM by Wednesday, call them straight on their hotline number. Once call , update the report log saying that you have call CFM and spoke to (YYyYXMW), awaiting Furher update on case.. keep updating the report for any interaction you make as the report is a very powerful bombshell if worst case scenario if it ends up in legal disputes...