EDIT:

Since this is turning to a proper RFID discussion thread, I'm thinking of making this more informational.

Official TnG RFID Pilot Tester Facebook (Closed Group)
RFID Homepage
RFID User Dashboard

RFID FAQ
RFID Enabled Highway
RFID Fitment Centre

Feedback form to TnG RFID team:
RFID Double Deduction
RFID Lane Detection Issue


How it works:
1) RFID sticket will be installed at your vehicle's headlamp / windscreen at Fitment Centre.
2) You will receive a confirmation SMS stating your RFID tag is active.
3) Reload money to your TnG E-wallet.
4) RFID will deduct money from your TnG E-wallet.

For any assistance, please contact Touch 'n Go Careline at;

Facebook and Twitter @MyTouchnGo
SMS TNG <your query> SEND to 36266
Email to careline@touchngo.com.my
Telephone +603-2714 8888

Feel free to PM me if you feel there is any particular info that needs to be updated here.


Info from

Feedback Form for RFID Lane : Click here
Form to report double deduction: Click here

TnG Careline: 03-2714 8888
Operating Hours: 7am to 10pm daily including public holiday

Courtesy from @wtw0911

FREQUENTLY ASKED QUESTION (Official FAQ from TnG RFID Website)

Q: How much is RFID Tag?
A: During the RFID Pilot Programme, the fee for RFID tag is waived. However, you will still be required to reload the Touch 'n Go eWallet to pay toll charges as per usual.

Q: What happens if someone try to steal my RFID sticker?
A: The RFID sticker will get damaged when tampered with, therefore your Touch 'n Go eWallet balance is safe. During this pilot phase, sticker replacement fee is waived at TNG's discretion.

Q: I am planning to sell off my vehicle. What will happen to my RFID Tag?
A: You are required to terminate the RFID Tag by contacting Touch 'n Go Careline. The new owner of the vehicle has to register for a new RFID tag under his/her Touch 'n Go eWallet account.

Q: If I have both SmartTAG and RFID in the car, will I be charged twice?
A: Under normal circumstances the RFID system will detect the RFID sticker first and will deduct from the eWallet accordingly.

-------------------------------------------------

(Unofficial FAQ)

Q: The toll charge is deducted from my TnG eWallet and TnG card. Can I request for a refund?
A: Yes. Please fill in the double deduction form above and the refund will be processed within 14 working days.

Q: Can I go through a toll when my TnG eWallet has insufficient balance?
A: No you can't. Your TnG eWallet balance must be more than or equal to the toll charge in order to pass through a toll.

Q: Can I generate a PDF report for RFID toll usage?
A: Yes! you can. Please follow the below steps to generate the report.
- Click on the RFID icon on the main page of TnG eWallet
- Click on the RFID serial number with number plate
- Select start date and end date
- Click on submit button
- Choose to email all the transaction history or email the current search result
- PDF report will be sent to your email address shortly

Q: Why is the PDF report sent to my email empty eventhough there is transaction shown in the search result in TnG e-wallet?
A: In order to get a PDF report with transaction, you can't select the same date for start and end date since the time being used to generate the report will be 00:00. Let's say you selected 5 Nov 2018 as the start and end date, the PDF report will only show the transaction from 5 Nov 2018 00:00 to 5 November 2018 00:00 and thus showing an empty report if there is no transaction between the timeframe. The workaround for this is to select T+1 as the end date.

Q: Why isn't the transaction history showing the toll name that I past through?
A: The transaction history for the eWallet will not be showing the toll name but instead, the RFID transaction history will show the toll name. Please follow the steps below if you want to see the toll name.
- Click on the RFID icon on the main page of TnG eWallet
- Click on the RFID serial number with number plate
- Click on any one of the transaction
*****************************************************************


Archive:

So?
Explain a bit.

this is great

will we still have tolls or are the scanners fast enough that we dont have to slow down? because the RFID things I saw at the tolls now seem to need the driver to slow down...

Where to apply 1... i want free chip

Those registered interest to be RFID tester will be start receiving confirmation mail from TnG.
Once confirmed, will need to further furnish some details at provided link for RFID installation.

I'm in also. This Friday install at Bangsar South. Anyone else?

Why so happy with such ancient tech?

i assuming this the 2nd email right after the thank you email from them bout the rfid?

Closed already for tester.

coz free

who don't love free things?

Probably still need to slpw down, as need to wait the barrier tiang thingy to lift.
In future probably will be no more tiang and no need to slow down.

Hehehe, check TnG website

Received the email as well.

Lol... ya pun... since last heard of this news is quite long ago d..

Next instructions on 3rd Sept tomorrow.

I don’t need.

Ahh... Don't think I'm able to install anytime soon. I have to travel overseas on Monday night time but the earliest available time slot is on 6th Sept.


Attached thumbnail(s)

i doubt we won't have the barrier, just scan faster and further so it won't slow u down much... u know la, msia driver, if no barrier, just zoom past only

Well, it definitely helps to ease traffic congestion at tolls especially during festive season LOL

Yup yup, but this time not from CEO, haha

nice..waiting for my 2nd email

Your RFID fitment appointment has been scheduled.

You will need to reload your Touch 'n Go eWallet to pay for toll once your fitment is complete.

Each AM PM session have 30 slots only....

I only available on Sat, choose fitment centre that available on Sat...