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Credit Cards Maybankard 2 Gold & Platinum Cards V20, 5% M2 Amex on weekend spending (NOT ALL)

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rapple
post Oct 3 2018, 08:16 AM

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QUOTE(applesmiley @ Oct 1 2018, 09:56 PM)
I just called to cancel my Mastercard for M2C and the CS told me that the Amex cannot be renewed and the points cannot be transferred later.

Is this how it is going to be for everyone else?  confused.gif  confused.gif
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I got the same reply from their CS.

Will try and call again see what other CS is going to say about this.
rapple
post Oct 4 2018, 09:17 AM

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QUOTE(applesmiley @ Oct 3 2018, 08:47 PM)
I called them again, this time another CS said it will be cancelled with immediate effect.
As for the no renewal part, they will update us in the future.
rclxms.gif  rclxms.gif
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Same.

I call again yesterday and can cancel immediately with no issue.

And at the same time also request them to remove it from my M2U.
rapple
post Oct 30 2018, 01:24 PM

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Their call center it's not informed about the new M2Amex has contactless features.

At least that lady take the effort to check and help me to replaced it.
rapple
post Oct 31 2018, 08:44 PM

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QUOTE(koala225 @ Oct 31 2018, 03:52 PM)
u feel efficient because u went to card centre. For those not live in klang valley have to wait a week to get their card in mbb branch.
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I live in Ipoh.

few months back, i requested for a contactless Ikhwan card replacement and it was deliver to me 2 days later.


rapple
post Nov 1 2018, 01:40 PM

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QUOTE(rapple @ Oct 30 2018, 01:24 PM)
Their call center it's not informed about the new M2Amex has contactless features.

At least that lady take the effort to check and help me to replaced it.
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MBB card team is always efficient.

Got my card delivered today.

Attached Image


rapple
post Nov 1 2018, 03:19 PM

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QUOTE(coolguy_0925 @ Nov 1 2018, 03:13 PM)
Hey bro, how long does it take for you from the call to receiving the card?
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30th Oct - Call them to replaced.
1st Nov - Delivered
rapple
post Nov 4 2018, 02:03 PM

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Tried at Aeon Ipoh Station 18 and BHP.. both unable to wave using m2amex.. my guess is they haven't update/replace the card terminals..
rapple
post Nov 7 2018, 09:12 AM

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Tried Amex wave at MCD, failed as well..

Until MBB really launch this Amex wave card, i guess most terminal it's still not updated yet.
rapple
post Jan 1 2019, 04:14 PM

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QUOTE(fruitie @ Jan 1 2019, 04:02 PM)
I hardly have issue with MBB CS but this time they really tested my limit and I have escalated to BNM. BNM has replied last week and instructed them to respond within two weeks.

My case if you are interested to know, my cancelled - MasterCard is still appearing in CCRIS with outstanding BT amount which I have transferred to AmEx. Hence, my total outstanding amount is not correct and amount has been duplicated. In addition, there's no scoring from Oct onward, just empty columns.

Sent email to MBB few days before end of Nov, usual automated reply but nobody replied or called me. I assume it's OK but nothing was done. Followed up again on 9th Dec, someone apologised and said will forward to relevant department but still nothing after that. No choice but to send an email on 21st to BNM and CC-ed MBB.

Finally after BNM's involvement, someone from MBB Complaints Resolution Unit called to let me know she has received my complaint and will investigate with various departments to know what has happened. She will come back to me on this Friday. Let's see.
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Same case here. Just last week i send my enquiry to them to remove it from my ccris.

MBB already replied me 3 times including the automated reply.
rapple
post Feb 10 2020, 05:32 PM

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QUOTE(ZeneticX @ Feb 10 2020, 05:25 PM)
Sorry if this sound like another stupid question

if lets say I want to cancel my Visa card, but there's currently a 12 month EPP tied to it, what will happen? Will they ask me to settle the full amount or reject my cancellation?
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Epp cancel and balance of full amount will charge to your card.
rapple
post Feb 10 2020, 06:03 PM

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QUOTE(ZeneticX @ Feb 10 2020, 05:44 PM)
basically i have to settle the full amount if i were to cancel my card?
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Yup
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