Closed. Issue solved.
This post has been edited by a13solut3: Aug 30 2018, 09:45 AM
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Aug 28 2018, 10:56 AM, updated 8y ago
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#1
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Closed. Issue solved.
This post has been edited by a13solut3: Aug 30 2018, 09:45 AM |
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Aug 28 2018, 11:11 AM
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#2
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Aug 28 2018, 11:12 AM
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#3
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Aug 28 2018, 11:14 AM
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#4
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QUOTE(s@ni @ Aug 28 2018, 11:12 AM) 11street is just a selling / buying platform. So I sell stuff there, they take a portion of fee + payment gateway fee, and the nett will be transfer to your bank account. In this case, they took portion of fee + gateway fee and didn't transfer the nett amount back to me for almost a month from settlement date. If you read my timeline, I already follow up 4 times with email and twice with phone call. |
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Aug 28 2018, 11:17 AM
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#5
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QUOTE(ze2 @ Aug 28 2018, 11:15 AM) Well "seller" can be an issue too. Yes, but in my case, buyer has already acknowledged item received in Good condition and gave Good review. So buyer part there settled, the only now is between me as seller and 11street.Like my case, bought a phone from Zone88, sent me a pariah watch. WTF? Request for exchange, took Zone88 ages to respond, but kudos to 11th street to keep following up and updating me. Pariah watch return to Zone88, which I need to bear the shipping cost and time consumed. Well, if not 11th, I guess money burned. Zone88, you are one shit seller, as you don't apologize nor make it up for the buyer. Rant finished. I guess it's about time I raise awareness about this case so other sellers will be aware of what's going on. Not sure if this was isolated incident or widespread one. This post has been edited by a13solut3: Aug 28 2018, 11:19 AM |
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Aug 28 2018, 11:19 AM
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#6
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Aug 28 2018, 11:22 AM
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#7
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QUOTE(ze2 @ Aug 28 2018, 11:20 AM) Call them up, I found 11th street cust service is good. Email will be 2 days respond. I always call them up to follow up my case. Called twice.Well my case was legit as I provide pics and all relevant information. L1 support can't do much in this matter. They only say they keep bumping up the case but no respond from the 'other' department that handling Sellers account. They talked like the other department is much more superior than they are and I have no choice but to wait them to respond. |
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Aug 28 2018, 11:24 AM
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#8
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Aug 28 2018, 11:24 AM
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#9
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Aug 28 2018, 11:28 AM
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#10
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QUOTE(cmk96 @ Aug 28 2018, 11:25 AM) i see... last time i went their office made a complaint... PIC very fast settle it... but i stay KL la. That's why need to email to higher management. Then everyone will start working when they see that it is being CC'ed to the one that not supposed to see all this thing.Last time I did that for my house defect after multiple complain, straight away supervisor, manager all come to my house and monitor the progress. If not, only bangla come repair the house. |
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Aug 28 2018, 11:32 AM
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#11
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QUOTE(khk1987 @ Aug 28 2018, 11:29 AM) Chase until Holland also don't know can get the money back or not. Might as well just viral this everywhere then I wait to get cease and desist letter from there haha. Last time I get lawyer letter for viral-ling webe in FB and at /k/ . |
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Aug 28 2018, 12:03 PM
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#12
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QUOTE(teehk_tee @ Aug 28 2018, 11:56 AM) That one is the clearance from buuer confirmation to your wallet. The withdrawal process, i think since beginning of this yr.. Is now a 25 day process or so If you see, bank transfer was supposed to be Transfer Date which is why the status shows Transfer in Progress. So you are saying now that the Transfer date is redundant? Even if I count from the payment completed date, it is more than 25 days now. This post has been edited by a13solut3: Aug 28 2018, 12:04 PM |
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Aug 28 2018, 12:23 PM
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#13
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QUOTE(teehk_tee @ Aug 28 2018, 12:13 PM) Ahhhh... i see the difference between yrs and mine. mine is paid into seller cash within 3 days, and then i one shot withdraw all to bank. (so i dont have to reconcile every payment to the bank. I have one cash withdrawal as well. The date of transfer is tomorrow. Will see how it go for that one. I got feeling they'll be screwing me on that one too.[attachmentid=9995154] but it's slower d definitely. last year the withdrawals to bank 3-5 working days je received, now average also 25-30 days to bank, and always at the end of the month. if u ask the merchandisers they wouldnt know .. this one need higher / finance PIC. |
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Aug 28 2018, 03:39 PM
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#14
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QUOTE(pakmulau @ Aug 28 2018, 02:59 PM) my case on 11street late last year more weird u mean company B at the end not supposedly send phone but not getting the phone money?i bought Note 8 from company A but the system sent the order to company B so company B sent me Note 8 and he even show the package before poslaju there was a bit delay on delivery because of new year holiday/christmas so on the day the poslaju arrive company A call me asking i already got note 8 or not at that time i still dont know i was communicating with two different person eventho their phone number not the same the company A which i bought note 8 only sent casing but company B sent real note 8 after 2 days company B ask me why i never confirmed the delivery i said already confirm and give good rating after long chat then i know he got play by the system mix up company A also know but they buat donno happy to receive money not theirs so i contact 11street and tell them real story i tot after 1 month baru settle |
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Aug 28 2018, 04:06 PM
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#15
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QUOTE(JimbeamofNRT @ Aug 28 2018, 03:50 PM) this issue has been going around for quite some times already lah Yep, as soon as they return my money, i'll stay far far away like plague.suspect they gonna closed shop for good soon better move to shopee bro QUOTE(JimbeamofNRT @ Aug 28 2018, 03:54 PM) Hoho, look like it's not an isolated incident. I'll make a police report soon, have send out this tered to them as well. On top of that, do what we all normally do, viral it everywhere on social media. |
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Aug 28 2018, 04:12 PM
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#16
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QUOTE(JimbeamofNRT @ Aug 28 2018, 04:09 PM) if u read in comment section in their fb also many sellers complaints the same thing like you bro Looked like they are filtering out quite a lot of comment as well. Better make police report before they lingkup and lari.https://www.facebook.com/11street.my/ |
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Aug 28 2018, 04:18 PM
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#17
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Aug 28 2018, 04:25 PM
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#18
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QUOTE(Alert_RaZO @ Aug 28 2018, 04:22 PM) I definitely will pull out after this incident. One things about e-commerce in Malaysia, mostly will go bankrupt after awhile apart from Lajada which get funds from Alibaba. |
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Aug 28 2018, 05:48 PM
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#19
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