Hi Maxis,
using hotline flex
Have added my credit card since last month in Apps > Manage Direct Debit.
But my bill have been cumulated for 2 months.
What should I do?
Direct Debit = AutoDebit ?
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 Aug 18 2018, 08:26 AM, updated 8y ago
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#1
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Senior Member
2,012 posts Joined: Dec 2007 From: Fairytale 
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Aug 18 2018, 08:22 PM
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#2
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Senior Member
2,012 posts Joined: Dec 2007 From: Fairytale
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QUOTE(Maxis @ Aug 18 2018, 04:57 PM) Hi fairylord, My cycle date should be 2 days ago 16/8, I'm not sure as this is 2nd month ported in, when will the auto debit performed? Immediate on the cycle date? but today is 18/8, yet to charge and my outstanding amount remained as the cumulated amount. I worry the line will be barred due to payment due but I don't want to pay manually now as I want to know whether the auto debit setup is in place and working.If your account having 1 unpaid outstanding > You add direct debit > reach another bill cycle > have 2 months bill, the system will deduct 2 months bill from your direct debit @ auto debit . Once you set it up, it will auto deduct monthly on the bill cycle date . TQ  |
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Aug 19 2018, 11:38 PM
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#3
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Senior Member
2,012 posts Joined: Dec 2007 From: Fairytale
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Hi Maxis, the due amount cleared. Today only I received the Bill PDF via email, and the amount cleared. So I assume every 19th of the month is auto payment day. Thanks
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