My Qoo10 supplier whatsapapped me this morning:

Dear customer, I am your seller in Qoo10 regarding the Note 9. Regarding the free gift I don't think they have enough stock for whole Malaysia but now I would like to offer you our own free gift that worth RM 500. It is a ROC headphone by Christiano Ronaldo, it is a high quality headphone with good sound system.

I ordered the 512g package. I refused the substituted gift and they happily agreed to refund. I smell something quite not right here....

the chat:

[10:48, 8/21/2018] +60 10-211 1185: Dear customer, I am your seller in Qoo10 regarding the Note 9. Regarding the free gift I don't think they have enough stock for whole Malaysia but now I would like to offer you our own free gift that worth RM 500. It is a ROC headphone by Christiano Ronaldo, it is a high quality headphone with good sound system.
[10:48, 8/21/2018] +60 10-211 1185: This is how's looks like
[10:53, 8/21/2018] Shyam Doshi: Thanks but I only want the Samsung free gifts.
[10:54, 8/21/2018] +60 10-211 1185: Because last time for Note 8 also have the same problem so now we give our own free gift to customer.
[10:54, 8/21/2018] +60 10-211 1185: Even outside now they don't have free gift anymore.
[10:56, 8/21/2018] Shyam Doshi: What is your price for the 512 phone only? I don't want any of the non advertised gifts
[10:56, 8/21/2018] Shyam Doshi: I only have use for the wireless charger and watch
[10:56, 8/21/2018] +60 10-211 1185: Is the same price actually.
[10:57, 8/21/2018] +60 10-211 1185: Without the free gift Samsung also selling the same price.
[10:58, 8/21/2018] Shyam Doshi: Ok then I don't want thanks. Can cancel
[11:08, 8/21/2018] +60 10-211 1185: You really don't want such a beautiful phone😂
[11:08, 8/21/2018] Shyam Doshi: No, not if I cannot get as advertised.
[11:25, 8/21/2018] +60 10-211 1185: Mean you want to cancel the order right.
[11:26, 8/21/2018] Shyam Doshi: Yes correct. If cannot be supplied as advertised, then I want to cancel for full refund
[11:28, 8/21/2018] +60 10-211 1185: So sorry for inconveniences ya dear customer. you will get the full refund from Q10.
[11:28, 8/21/2018] Shyam Doshi: Ok
[11:28, 8/21/2018] +60 10-211 1185: By the way, thank you so much for purchasing with us.
[11:30, 8/21/2018] Shyam Doshi: Did you do this to all your n9 customers or did you pick and choose those who do not want substituted gifts. I know the bundled gifts can sell for nearly 1k in the market
[11:32, 8/21/2018] +60 10-211 1185: I understand your thoughts but we are a re seller only. We also need to get stock from our dealer. I can't confirm they sell it individually or really no stock.
[11:33, 8/21/2018] +60 10-211 1185: Hope customer understand it. Of courser most importantly we need to fulfill our customer needs
[11:33, 8/21/2018] +60 10-211 1185: if not it is not good to cancel customer's order
[11:33, 8/21/2018] +60 10-211 1185: not good for us
[11:34, 8/21/2018] Shyam Doshi: If Samsung bundle the gift like that how come got phone but no gift. Least they can do is say take the phone first and we'll deliver the promised gifts later.
[11:35, 8/21/2018] +60 10-211 1185: Maybe Samsung sell it together to the dealer then when we buy from them they will sell it individually like you said.
[11:36, 8/21/2018] +60 10-211 1185: Hope our customer understand, we are equally disappointed. You can get the free gift and we can't get the sales

PO outside can get cheaper ma.. got cash back la.. got coupons la...

Ofcourse sometimes got problem la...

Its risk/reward