I have one parcel from Japan as well via EMS. Got detained from what I saw from the tracking.

So far, no one calling me and I am not sure how to reach them to ask about the process.

The support chat is not responding, and call the EMS Pos Malaysia, forever ringing.

Thanks bro. You are right about it. I received a SMS saying need custom clearance and required to contact POS MY.

Thanks again bro.

Finally I have collected my item. First time experiencing this with POS MY. I used DHL before and what I can say is DHL has much more proper system in place and faster turn around time. Everything is automated with notification of paying tax duty.

As for EMS-MY POS. I need to contact askpos to declare invoice/ agree with the charges. Then decide whether to pickup myself at Sepang or nearest hub. And wait and wait to be informed to collect at the hub.

Just don't find it quite worth it to top up another Rm50 for special delivery to your doorsteps while I have been charged Rm48 for handling charges already.

For DHL, my experience is duty tax + handling charges, that's all. Straight send to your doorstep. And it is fast!