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 Item being held by Kastam! What to do?

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scorgio
post Aug 9 2022, 09:55 PM

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QUOTE(ZeroHavoc @ Aug 9 2022, 09:49 PM)
Hi guys i have few question.  biggrin.gif

Does kastam will ask u to open all the detained item in front of them?

They do x ray scan on every incoming parcel or not?

How does kastam pick which item to hold? Parcel size? Invoice info?
Ive only ordered from overseas once. bought an earpad replacement from brainwavz, just small parcel (from the mail looks like its shipped from sg)

Took around 1 month+ and since the tracking doesnt give full info on the whereabouts of my parcel, idk at which point did it arrive at kastam.
Now im planing to order few items which could be bigger.  Im afraid it will be detained and forced to fork out more $$ to get the item on hand.
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If you're going to clear the detained goods yourself, yes, you'll need to open in front of a Customs official.

The fella will then write a note (value + tax rate), and u go pay at another counter. You may also bring a copy of the invoice to show them the price you paid.

You'll know your item got held when Pos Malaysia send you a card informing you & whether you want to appoint them as agent.

 

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