I had 2 packages that kena tahan over the past year and 1 more need to release today, here's my experience:

Pos Malaysia(Ezipoz)

Item: Phone - Pixel 6

Duty - 0.00
Excise Tax - 0.00
Sales Tax - 84.20

0) Electronic item so need get SIRIM cert, fortunately Pos Malaysia recommended agent who could get it done and sent back via email for RM80.

1) Travel to KLIA post office (near old LCCT). Google Maps a little misleading. You're supposed to go towards end of the long road and take 3 o' clock turn at roundabout towards LCCT, got some parking space nearby.


Sidenote: The last time I was there the new Alibaba sorting facility almost done.


2) Take note of dress code (since is Customs Government office area, security guard emphasize this).


3) Fill out green form and pass them IC.



4) Head inside, go to counter 1 and pass them green form to retrieve parcel package.

5) Once get item, head to counter 2 and pass the form + SIRIM (if applicable) to custom officer. Need to open the parcel in front of officer to verify the item. If everything is ok, the officer will process the documents and call you back later to give you an invoice to pay at counter 3.

6) Go to counter 3 and pass the worker the invoice and pay. CASH ONLY. (I was lucky another guy willing to exchange cash while I send him TNG/Duitnow).

7) Go back to counter 2 once paid and get back your items and green form.

8) Show items to guard outside and pass them back the green form.

*If travel to KLIA Post Office, no RM 48 handling charge and RM 50 special delivery

DHL

DHL everything can be done by them, but the fees a bit exorbitant.

SIRIM:

Sirim processing fees (individual) - RM 20 – RM 40 per application

Sirim processing fees (Business) - As per the commodity. Quotation will be provided for approval

DHL service fees - RM 100 per application

Additional charge:

Storage Charges of RM 0.50 per kg/ day or RM 25 per shipment/ day (whichever higher) will be imposed for holding exceeding 3 working days. This charge will be subject to Service Tax 6%.

On top of that will have the standard CUSTOMS DUTIES & TAXES and DISBURSEMENT FEE (RM50).

1 good thing is you will be given a link to pay and any additional charge you can do bank transfer.


POS New option available as of Sept 2022

Going to do 1 more trip to KLIA today to release 1 more package, even though now Pos Malaysia new website allow you do pay over internet.



1)Visit https://pos.com.my

2) Click on let's chat at bottom right corner.

3) click on Customs Enquiries

4) Key in Parcel number

5) Confirm Email (for payment receipt)

6) Click Pay now to pay via Web Cash.

7) Once Payment Done, click on "Check Payment Status" back in the chat.

8) Pos Malaysia should arrange for delivery after checking.

If do self clearance, they will give you a message like below:



Edit:

So after going there today, adding some pointers:

1) If you don't have anything that require permit (e.g. SIRIM), you don't have to open the package in front of customs again.

2) When make payment, if you self collect, no need pay Agent Handling fee liao (remember ask them remove). OGA fee still need pay btw.

Permit agency list:


Current operating hours:


This post has been edited by mianghuei: Sep 10 2022, 11:03 PM