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 Item being held by Kastam! What to do?

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cakoilembutgebu
post Nov 12 2025, 05:38 PM

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Joined: Nov 2020
Sorry for necro-ing this thread, but thank you so much for this information. My item from overseas just kena tahan and i managed to find this old thread. Made my life so much easier just paying it online and having Pos Malaysia sending it directly to my house instead of driving all the way to Sepang. Not sure why this "pay and gaodim everything online" option is not mentioned anywhere in the letter that they sent to me. Thank you notworthy.gif


QUOTE(mianghuei @ Sep 10 2022, 01:34 PM)

POS New option available as of Sept 2022

Going to do 1 more trip to KLIA today to release 1 more package, even though now Pos Malaysia new website allow you do pay over internet.

user posted image

1)Visit https://pos.com.my

2) Click on let's chat at bottom right corner.

3) click on Customs Enquiries

4) Key in Parcel number

5) Confirm Email (for payment receipt)

6)  Click Pay now to pay via Web Cash.

7) Once Payment Done, click on "Check Payment Status" back in the chat.

8) Pos Malaysia should arrange for delivery after checking.

If do self clearance, they will give you a message like below:

[code]✔️ To proceed with self-clearance you may come to the following address by the <date kena tahan +1 month> 👇

🛣 Address: Pos Malaysia International Hub, Jalan KLIA S1, 64000 Sepang, Selangor

Business Hours:
Monday-Thursday
8.30am - 5.30pm
Friday
8:30am - 12:30pm & 2:00pm - 5:30pm
Saturday
8:30am - 4:00pm
Note: Closed on 3rd Saturday of the month, Sunday and public holiday.

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