Prepaid Cards BigPay - Prepaid MasterCard (with Mobile Apps) V2, CashBack, BigPoint & Remittance
Prepaid Cards BigPay - Prepaid MasterCard (with Mobile Apps) V2, CashBack, BigPoint & Remittance
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Aug 9 2018, 12:42 AM
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#1
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Junior Member
515 posts Joined: Jan 2003 |
BigPay app down again...little circle rotating then msg popped up "Failed to load transactions". Same thing happened last night
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Aug 9 2018, 04:22 PM
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#2
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Junior Member
515 posts Joined: Jan 2003 |
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Aug 19 2018, 10:34 PM
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#3
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Junior Member
515 posts Joined: Jan 2003 |
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Aug 21 2018, 10:22 AM
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#4
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Junior Member
515 posts Joined: Jan 2003 |
Yay! Finally added BigPay card successfully at Grab app after numerous failed attempts the past two days.
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Aug 31 2018, 10:37 PM
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#5
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Junior Member
515 posts Joined: Jan 2003 |
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Sep 16 2018, 11:08 PM
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#6
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Junior Member
515 posts Joined: Jan 2003 |
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Oct 7 2018, 07:34 PM
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#7
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Junior Member
515 posts Joined: Jan 2003 |
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Oct 20 2018, 02:55 PM
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#8
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Junior Member
515 posts Joined: Jan 2003 |
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Nov 17 2018, 01:02 PM
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#9
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Junior Member
515 posts Joined: Jan 2003 |
QUOTE(rainbird @ Nov 17 2018, 12:47 PM) I am trying to make an online payment but the merchant requires me to type in the bank name for BigPay which one should I put ? Which is proven most reliable? I always select CIMB. No issue so far.- CIMB • Type "BigPay" • Tune Money Sdn Bhd or TPaay Asia Sdn Bh |
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Nov 21 2018, 12:21 PM
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#10
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Junior Member
515 posts Joined: Jan 2003 |
QUOTE(hye @ Nov 21 2018, 11:21 AM) Access to app back to normal. Noticed all my pending transaction (as far as last week) went into "settled" mode. QUOTE(talexeh @ Nov 21 2018, 11:34 AM) Hmm... mine still showing the same. Any transaction other than petrol & those reversed were shown as pending since 3-November. QUOTE(LostAndFound @ Nov 21 2018, 11:41 AM) QUOTE(tohff7 @ Nov 21 2018, 11:42 AM) All my transactions from 6 Nov onwards show 'pending' |
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Dec 7 2018, 02:28 PM
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#11
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Junior Member
515 posts Joined: Jan 2003 |
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Dec 23 2018, 08:21 PM
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#12
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Junior Member
515 posts Joined: Jan 2003 |
QUOTE(nickcct @ Dec 17 2018, 08:37 AM) Not sure anyone facing the same, same situation like last time, 8th Dec transaction onwards still under pending. QUOTE(talexeh @ Dec 17 2018, 08:45 AM) Until today all my transactions from 8th Dec onwards still pending Contacted CS already, let's see how long they take to settle this. |
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Dec 23 2018, 09:44 PM
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#13
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Junior Member
515 posts Joined: Jan 2003 |
QUOTE(talexeh @ Dec 23 2018, 09:37 PM) Good luck. My November transactions are still stuck in pending status even though I've reached out to CS twice. Based on my chat, CS has limited capability since this issue is handled by the technical team. My November transactions are updated to settled one week after I reached out to CS.Do keep us updated if you have their official statement that December transactions are indeed affected by their payment processor. |
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Dec 24 2018, 06:30 PM
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#14
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Junior Member
515 posts Joined: Jan 2003 |
QUOTE(talexeh @ Dec 23 2018, 09:37 PM) Good luck. My November transactions are still stuck in pending status even though I've reached out to CS twice. Based on my chat, CS has limited capability since this issue is handled by the technical team. No statement from BP as to why this occurred but after after escalating the issue to their CS, my pending transactions from 8 Dec - 21 Dec are now reflected as 'settled'.Do keep us updated if you have their official statement that December transactions are indeed affected by their payment processor. |
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Dec 24 2018, 08:17 PM
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#15
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Junior Member
515 posts Joined: Jan 2003 |
QUOTE(celciuz @ Dec 24 2018, 08:03 PM) Which channel did you use to escalate ya? I got several transactions from November which is still pending BP in-app live chat. I told CS all transactions from 8 Dec still pending and she still asked me for dates of the transactions concerned So I shot her with, "ALL TRANSACTIONS FROM 8 DEC ONWARDS, BIGPAY CAN'T CHECK THE DATES??" 2 days later, all transactions are reflected as settled. |
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Dec 24 2018, 08:56 PM
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#16
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Junior Member
515 posts Joined: Jan 2003 |
QUOTE(talexeh @ Dec 24 2018, 08:36 PM) They really can't check since on their server, old transactions are shown as settled. The problem is that there has been issues pushing the status update to the client. Yeah after I repeated "ALL", she understood it is literally "ALL" transactions hence no need to send her the dates Moreover, based on my experience in the CS industry, customers tend to use the term "all" loosely & not literally. |
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Dec 28 2018, 01:16 PM
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#17
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Junior Member
515 posts Joined: Jan 2003 |
QUOTE(eugenelec @ Dec 28 2018, 01:07 AM) AmBank True Visa (3%) ----> I double checked d. The MCC code wasn't eligible for the cash back for bigpay topup. QUOTE(eugenelec @ Dec 28 2018, 11:27 AM) Really??? But i called up the Bank and they told me that BigPay wasn't eligible for cash back wo. Means we just top up to BigPay, the max RM30 would be bank in every month??? QUOTE(eugenelec @ Dec 28 2018, 11:28 AM) QUOTE(eugenelec @ Dec 28 2018, 11:30 AM) that's why i called up the bank and further ask... I just received Ambank True Visa cashback from BigPay top up.they told me not eligible but some member here say they got it... so i am not sure lo 27 Dec 2018 TRUE 3% ONLINE CASH BACK 30.00 Just curious, what MCC code did the Ambank CS give you for Bigpay? |
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Jan 1 2019, 09:57 AM
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#18
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Junior Member
515 posts Joined: Jan 2003 |
QUOTE(ClarenceT @ Dec 31 2018, 07:27 AM) I completed my journeys. HiMonthly limit for premium user, NOT COMBINED. Cash out - RM4500 Payment - RM4500 Money transfer to other Boost users - RM500 (can be increased to RM4500 subject to approval) You're sure about this? I asked Boost CS and this is their reply: Pooven Raj (Boost) Jan 1, 09:43 +08 Hi there, It's a combined limit of RM4500 (cash out and spending) Thank you Boost Support Team |
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