They (BP) use the phrase called "fair usage (use) policy" like your broadband usage.

Plan way ahead before you travel. RM5k = RM60k in a year.

I'm sure you are aware they are not asking you to donate to save them right?

keep money in BP for what?

We are changing our fair usage policy for top-ups using credit cards. From June 2nd, we will be reducing the monthly limit for credit card top-ups to RM 2,500.
Topping up via debit cards and online banking will remain unlimited and we encourage you to continue using these sources. We’re also working to introduce new top-up methods in the coming weeks so you can have more choice when topping up your BigPay.
At BigPay, we’re committed to offering you fair financial services. We do this by keeping our costs low and passing the savings onto you. However, credit card companies charge us fees - that we absorb - so that our customers can have more options for top-ups. We will continue to do this to make it fair for all our customers to use our basic products and services at low / no fees.
Thank you for your support.
Team BigPay
=> they need to pay for credit card company also, no wonder want to control

Depends... I just started to use e-wallet only and cancelled all my credit cards. Bigpay is still necessary for ewallet auto reload and for others that dont accept ewallet.

Feels like CC is getting more useless since the abuse on ewallet reloads started. Previously can easily get over 1-2k in cashback annually but now I dont even bother whether it has cashback or not since its so low.

LoL... you still need to pay whether its debit or credit card.
Nothing. It's just that my annual sst is incoming plus on the end of the 3rd year for Citibank. I didn't get anything back from the card apart from the signup RM500 lazada voucher for both card.

BP is just to avoid entering my debit card into my ewallet since I'm using auto reload.

Of course need to pay lah~~ There is no free lunch in this world.
Just the only need to "follow up yourself" while another not need.

For credit card, you need follow up yourself every month and then need to settle before due date. (Else need to pay include interest fees)
But for debit card, no issued.. Swipe until you empty.. At the end, you can't use the card..

Normally those premium ppl sometimes overlook or forget (due to don't have time to check it) to pay back to the credit card..
And then causing overdue date, then GG...

What is the SMS sender number?

so you proceed to post the TAC on a public forum? lol
Better freeze your card first, then call for a replacement card

Someone trying to login to your bigpay account on another phone.

1) the sms is legit from bigpay. you try logout yourself and login again. the same SMS template from 62000 is used.

2) yes, you can report the guy who tried to scam you for login OTP.
this is a 2 part issue.

a) someone trying to scam you to provide the OTP ('yay, you won something!')

b) you are unsure the legitimacy of the SMS itself

i just tried mine. same template.

May I add that no matter withdrawal is or not available, it will not plug the hole for bigpay. Debit card fees which bigpay made vs credit card fees Alone excluding other cost fees its paying is never going to be profitable, they were just hoping that when the funding from other means surpass cc topup then they can brealeven or even make money, like boost n tngo, but tbh does boost n tngo actually make money yet? I would say they r still burning money to gain market dominance before any actual profit to be seen, whoever cant sustain will be out and sadly it looks like bigpay burned 29mil in last quarter report ...so figure out urself if disabling withdrawal and blaming those who did so will make much dif as the whole cost revolve within using CC to reload and not the withdrawal part, even if u dun withdraw they theoritically still LOSE money because cc fees is higher than debit card fees!

request for account termination too

this is to prevent unauthorized visa or account usage/fees later.