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 Maxis Hotlink Postpaid Flex, Question

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Maxis
post Jun 20 2018, 04:49 PM

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Hi izwanikhsan,

The unlimited calls & SMS valid for domestic mobile/fixed ON-net & OFF-net usage (excluding video calls, calls to chargeable 1-300/1700/600 numbers, and calls to TM100 or 121). Do refer https://www.hotlink.com.my/en/plans/hotlink-postpaid.html under FAQ for more details.

TQ
Maxis
post Jul 4 2018, 04:45 PM

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QUOTE(Anime4000 @ Jun 21 2018, 06:45 AM)
I also have another question, I'll post it here rather than making new post.

I read your T&C @ https://www.hotlink.com.my/en/tnc/plan-serv...d-flex-tnc.html

So,
High Speed Internet Quota only apply to 4G/LTE only?
Non 4G/LTE like HSPA+ cap at 64kbps (8KB/s) or Full Capable Speed with Quota?
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Hi Anime4000,

We does not limit the high speed internet usage for 4G only. You can still use it under H+/H/3G/2G without speed capped as long as the quota is still available.

TQ
Maxis
post Jul 12 2018, 03:53 PM

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QUOTE(ghostshell @ Jul 12 2018, 10:14 AM)
tumpang thread for question,

for existing maxis post paid user (non-contract) can change to this hotlink postpaid flex?
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Hi,

The Hotlink Flex postpaid could not be converted from Maxis Postpaid plan.

TQ/Maxis
Maxis
post Jul 15 2018, 04:03 PM

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QUOTE(hunt2sp @ Jul 12 2018, 06:32 PM)
just a suggestion, from the current offering at 1GB data for RM30 per month
please add another option for 2GB data at RM35 per month. just a suggestion, thanks.
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Hi,

Your feedback is appreciated. We will forward it to our respective management for any future enhancements.

TQ
Maxis
post Jul 27 2018, 04:35 PM

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QUOTE(din @ Jul 15 2018, 08:50 PM)
good option, now can get 3gb for RM10. Is flex still limited 2 line per ic?
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Hi din,

Yes, the limit for Hotlink Postpaid Flex plan will be 2 lines per IC.

TQ
Maxis
post Aug 3 2018, 04:35 PM

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QUOTE(fkinmeng @ Jul 30 2018, 10:51 PM)
Maxis how does Maxis count the data usage for Hotlink Flex? please share.
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Hi fkinmeng,

It will be the same as all the other Hotlink prepaid plan or Maxis postpaid plan.

TQ
Maxis
post Aug 11 2018, 02:48 PM

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QUOTE(fkinmeng @ Aug 3 2018, 05:07 PM)
So for maxis it's all 1mb block charge?
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Hi fkinmeng,

We are sorry, we do not understand on your question. The usage / block will be count based on your usage. For example, if you download/stream a 10MB video file, 10MB will be deduct from your quota & etc.

TQ
Maxis
post Aug 13 2018, 04:48 PM

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QUOTE(patrickyeo21 @ Aug 13 2018, 12:02 AM)
Assuming I subscribe Rm30 + Rm10 (3gb auto renew) which sum up rm40 with 4GB of data.

Can I subscribe non recurring rm10 (3gb) for consecutive 2 or 3 times one shot ?

Say 1st September, RM 40 with 3GB auto renew pass. Then on the same date, I keep buying another rm10 for 3gb one time pass and another time rm10 for 3gb pass which sum up total of rm60 with 10GB data as a whole. Can it be done that way ?
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Hi, you can have few of the the non-recurring (one-time) pass at one time. rclxm9.gif

Thank you
Maxis
post Aug 16 2018, 04:14 PM

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QUOTE(geekfiredog @ Aug 15 2018, 12:51 PM)
To be more specific on the previous question asked:

if I switch on my mobile data for a period of 30 seconds, then switch if off, actual amount of data transacted (include both upload and download) is 31.502k byte, what is the amount of data usage capture by your system?

A.  31.502 k byte (block of 1 byte)
B.  32.000 k byte (block of 1k byte)
C.  40.000 k byte  (block of 10k byte)
D.  100.000k byte  (block of 100k byte)
E.  1 M byte (block of 1Mega Byte)
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Hi geekfiredog,

The above is wrong. Our internet charge per 1 block is 50MB.

Thanks
Maxis
post Aug 23 2018, 06:06 PM

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QUOTE(Aphonite @ Aug 20 2018, 06:43 PM)
Hi Maxis, may I know the general internet speed for the the high speed data in the postpaid flex plan? smile.gif
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Hi !

The speed is the same across with other postpaid plans wink.gif .


TQ
Maxis
post Sep 16 2018, 05:05 PM

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QUOTE(Xantrian @ Sep 12 2018, 05:00 PM)
Hi Maxis,

I recently subscribe to Hotlink Prepaid and would like to change to Hotlink Postpaid Flex. I was given different information and want to get clarification on the time length I needed to wait before I could change. The Maxis Centre @ The Gardens (Mid Valley) have told me that I needed to wait 6 months before they would allow me to change from Hotlink Prepaid to Hotlink Postpaid Flex. I was informed earlier from another source that I only needed to wait 1 month which I inform the staff but they insist that the policy is 6 months. I have gotten further feedback from your Maxis Twitter Hotlink that I only need to wait 1 month.

So now I wondering if each Maxis Centre is allowed to have their own policy on this matter as I'm worried that if I were to go to another Maxis Centre, they could instead tell me that they could have a 3 month policy or 9 month policy for changing to Hotlink Postpaid Flex since The Gardens Maxis Centre is allowed to have their own policy about this.

Thank you.
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Hi Xantrian,

Kindly PM us with your details and allow us to verify 1st on that.

TQ

Maxis
post Oct 9 2018, 04:18 PM

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QUOTE(izwanikhsan @ Oct 1 2018, 06:51 AM)
Hi. Hotlink Flex is subject to SST?
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Yes, Hotlink Flex is postpaid plan which subjected to SST.

TQ -Leo
Maxis
post Nov 20 2018, 05:39 PM

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QUOTE(hykho @ Nov 14 2018, 03:21 PM)
Hi, can I convert the maxis postpaid plan to maxis hotlink postpaid?
If yes, how? Must do it in maxis center?
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Hi hykho,

Glad to hear about your interest on Hotlink Postpaid Flex. Please be advised that Hotlink Postpaid Flex is applicable to port-in users, pre-to-post migration, and new registrations. You may refer to the FAQ section at the link below.

https://www.hotlink.com.my/en/plans/hotlink-postpaid.html

TQ
Maxis
post Nov 20 2018, 05:41 PM

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QUOTE(megakeygen_zero @ Nov 15 2018, 03:52 PM)
Hi, can i reduce the number of packages i subscribed to during the next bill cycle? How?
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Hi megakeygen_zero,

Kindly PM your account details and query for further assistance.

TQ
Maxis
post Jan 26 2019, 03:27 PM

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QUOTE(rannworld @ Jan 25 2019, 02:31 PM)
Hi. How to unsubscribe to auto renew social plan and 5gb pass?
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Hi,

Pls PM us below details for further checking

Name
NRIC
Last payment amount
Last payment method
Mobile number

TQ
Khye
Maxis
post Feb 1 2019, 05:39 PM

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Hi,

Glad to know your interest.
Please walk in to our nearest Maxis Centre to sign up for the Hotlink Flex plan.

TQ
Aj

QUOTE(Adeera18 @ Jan 29 2019, 05:26 PM)
Hello maxis. Currently I am prepaid user and I want to change to postpaid flex plan. Please help me.
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Maxis
post Mar 31 2019, 03:40 PM

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QUOTE(lonelymac @ Mar 30 2019, 01:17 PM)
Hi... Can I sign the 10gb data plan without buying the phone? Thank you
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Hi,

Are you referring to the Hotlink Flex Plus plan?
If yes, you can sign up only the rate plan. The device that is offered under the rate plan is optional.

TQ
Maxis
post Mar 31 2019, 03:42 PM

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QUOTE(DeepMemory @ Mar 31 2019, 11:19 AM)
Hi i am currently under MaxisOne share supplementary line. How to switch to this hotlink postpaid flex?
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Hi,

We are sorry to inform the Hotlink Flex/ Flex Plus only being offered to the below category :-

1. New line registration
2. prepaid to postpaid
3. port in from the other telco

Any existing Maxis postpaid users not able to change the plan to Hotlink Flex.

TQ
Maxis
post Apr 12 2019, 06:36 PM

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QUOTE(kelvin9316 @ Apr 12 2019, 01:52 PM)
Hi Maxis,

I would like to port in to Maxis Hotlink Prepaid Flex from other telco postpaid.

Kindly advise what should I do. Thanks.
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Hi kelvin9316,

Thank you for your interested. For port in requested, you need to walk in to our nearest Maxis center for registration and you required to pay the advance payment of the plan. The advance payment will be offset with your 1st month bill charges.

TQ
Maxis
post Apr 16 2019, 04:25 PM

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QUOTE(vostro78 @ Apr 14 2019, 07:57 PM)
hi maxis, can i use top up method to pay bill for hotlink flex ?

and can it support pay bill via Boost ?
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Hi vostro78,

Top up method will not be able to be used to make payment for Hotlink Flex plan. You can make payment via https://pay.maxis.com.my/ once your bill has been generated.

Payment for Hotlink Flex is not available to be made via Boost.

TQ-Isaac



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