May 17 2018, 11:01 AM
One fine day while doing housekeeping, I noticed the bottle cracked and oil was leaking from the bottom. Then, I quickly transferred it to another empty bottle. I noticed the oil is less thicker (like diluted) than original one.
Now, I dare not buy from Lazada no matter how cheap it is. I can't imagine how much the repair cost if engine is damaged by fake oil.
I wrote a letter to BP Malaysia asking them to authenticate the item. I shared with them the Lazada URL. Below is their reply.
QUOTE
Dear XXXX,
Thank you for contacting BP Castrol Lubricants ( Malaysia ) Sdn Bhd.
We do not, currently, sell our products online. Castrol products, purchased from Lazada.com are therefore not sourced from BP Castrol Lubricants (Malaysia) Sdn Bhd.
For peace of mind, we encourage consumers to purchase products from our authorized Castrol Auto Service outlets. The nearest Castrol Auto Service outlets can be located by visiting our website: www.castrol.com.my . Rest assured that we take continuous actions to protect the integrity of our product brands. For our further investigation , would it be possible that you provide us the balance of the lubricants you purchased in its original packaging and copy of the receipt.
Please call us at 1800-88-0018 for our further action.
Thank you for contacting BP Castrol Lubricants ( Malaysia ) Sdn Bhd.
We do not, currently, sell our products online. Castrol products, purchased from Lazada.com are therefore not sourced from BP Castrol Lubricants (Malaysia) Sdn Bhd.
For peace of mind, we encourage consumers to purchase products from our authorized Castrol Auto Service outlets. The nearest Castrol Auto Service outlets can be located by visiting our website: www.castrol.com.my . Rest assured that we take continuous actions to protect the integrity of our product brands. For our further investigation , would it be possible that you provide us the balance of the lubricants you purchased in its original packaging and copy of the receipt.
Please call us at 1800-88-0018 for our further action.
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