QUOTE(prasys @ Sep 11 2009, 03:14 PM)
Here is a piece of advice , use reverse phsycology. I did this as you do all know that my line was capped at 1Mbps/256Kbps for 2 weeks
I called up TM , and explained that 'I don't care about your international speed , give me my 4Mbps. Thats all I'm asking for. A lady made a report , got the number. I decided not to call for another week (as I wanted them to give some room)
Waited for one week and no call. So I rang up and I said to myself that its about time. So I spoke with a guy , I was being polite nor I did push them as I truly understand that they are fasting. There is no point of me to shout at them as they are doing their job. So , they put me thorugh their premium CS and they did manage to fix it
This is how I do , I give them room and call em - whilist some of you are just bugging them day and night. Its not going to work , you gotta be friendly and learn how to tackle to get things done for you. For instance instead of saying OMG , I pay 4Mbps and I get 1Mbps , just say that its not fair at all , and tell that you aren't bothered about International speed , so on and so forth. You gotta learn how to talk
As for no contract , there is no such thing , youll be renewing your 12 month contract , unless you opt'ed for Streamyx 4Mbps without Combo
ya i know i'm a little bit inpatient but you know at first i was very politely call them and listen to their explanation on why my connection has been slow down to 0.2-0.5Mbps everyday since end of July. They said will investigate and call me back for any latest information. So i wait and wait till 15th of August there is no improvement so i decided to take my initiative to call them ask for the status.
You know how they response? They said they don't have a clue on why my connection is so slow and blame on the APCN2 cable failure to lead to traffic congestion. Then i told them i was testing connection in KL server, not via international server, how come the local speedtest still show a extremely slow connection? I have to wait ages to open a local website, why my so-called 4Mbps is even worst than 512k package? Then they said may cause by another reason probably is the server problem. Ok fine i accept the explanation and again they assured me that all will be back to normal after 24th August, where the APCN2 cable being fix (their 1st announcement during that time).
Then i wait again..until 31st August the issue still persists. I have no choice but to call them again. You know what they say? they said, "tak mungkin la bang, saya check report ini dan sini tulis kami baru lepas you daripada capped trial exercise from Wangsamaju server semalam. You sepatut dapat balik your speed by today." WTF? every time i can get a different reasons?
Can you tolerant with this kind of different excuses/reasons from them? i know a lot of forummer here called them monkey staff, but for me i just feel pathetic. Again i'm not shouting on them through phone, but begging them to help me to expedite the restoration process. Then few days later a TM guy called me and told me they will perform migrating of affected users to new server and expected to be complete on early of October...
Then today a TM lady called me told me they just start migrating exercise by today and expected to be completed by Sunday (13/09) - so which one should i believe, the previous one said on early October or the latter?...i have nothing more to say as they can give you 1000 reasons whenever i receive a call from them/ call them to ask for status...lets wait and see how the connection will be within this weekend...
Just to share my personal experience and take note that start from the issue arise until now i was politely talk and begging them through phone, but still i'm getting a lousy connection...
This post has been edited by SeanWong: Sep 11 2009, 04:39 PM 
Sep 8 2009, 10:34 AM
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