Hi all, want to ask regarding the blank screen issue of ultibox.

For a bit of context, I changed from HDR to ultibox. After awhile i noticed that the ultibox would have blank screen issue.
And is starting to feel annoying.

I had to power off supply. Power on, then spam power button from astro remote to access the update page. Update software and wait again.
Are there any methods to avoid this frustrating experience?

What was the root issue to this black screen in the first place?

PS. Called customer service, they suspect the box faulty and sent installer to swap ultibox 2 weeks ago.
But the issue continues with the new ultibox.