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 Astro Version 13A, All about Astro Malaysia offerings

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monodevil
post Oct 14 2019, 04:05 AM

On my way
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Junior Member
681 posts

Joined: Sep 2008


QUOTE(Boy96 @ Oct 13 2019, 08:09 PM)
How much does Astro charge to replace their decoder due to lightning strike?

Both decoder at home can turn on but seems like they cant receive feed from the Astro dish..
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from my experience, if u subscribe rm100 / rm150 n above plan, its FOC
monodevil
post Oct 14 2019, 04:44 PM

On my way
****
Junior Member
681 posts

Joined: Sep 2008


QUOTE(joshhd @ Oct 14 2019, 03:56 PM)
RM65 for Technical Service Fee, regardless of how much your monthly subscription is.
Last time they use to differentiate, like for those who RM100 and above, can get either lower or no fees at all for any technician visit. But now no more already.
They don't care how much you pay for Astro per month.
By standard, as long you tell Astro to get a technician to come your house and drink tea (I mean, fix technical issue), you'll be charged for RM65 to fix any technical problem, regardless of small or big.

Unless for certain "special cases", they might waived the fees for you (e.g. under certain warranty, or installer just came not long ago to fix an issue but another issue arises).
That will be case to case basis. But usually no la.
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QUOTE(momuchi @ Oct 14 2019, 04:01 PM)
they charge U RM60.00 for installer cost
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Thanks for the update. my case was in 2016. lightning strike the dish. so the technician came and replace the faulty part

 

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