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 Astro Version 13A, All about Astro Malaysia offerings

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hussain
post Oct 15 2025, 12:57 PM

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From: Malaysia


Hi guys ..need some help...I was having issues with my decoder as it hangs a lot and I have followed trouble shooting steps to reset the decoder as per their manual and advice ..now however I have this issue where every channel I change there is this pink buffering round loading before it switches chanel and image is pixelated awhile before it corrects itself..anyone have similar issues and have managed to resolve this ..? Any help and advice is much appreciated
hussain
post Oct 17 2025, 08:55 AM

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Senior Member
2,012 posts

Joined: Dec 2007
From: Malaysia


QUOTE(joshhd @ Oct 16 2025, 07:15 PM)
Previously that pink buffering icon doesn't appear, and then when you perform Restore Factory Settings, the pink buffering icon keeps appearing whenever you change channel, correct?
You selected Plug & Play (self-install), is it?
user posted image
Based on what you described, you should be selecting "Satellite".
When you select Satellite, you won't experience that pink buffering icon and "Picture quality becomes OK after 5 seconds" whenever you tune to a channel.
That scenario is an expected, well known thing for customers who are on Plug & Play. You are experiencing just like what those Plug & Play customers are getting, where some may finds it disturbing or annoying.
If you don't like that, then Plug & Play mode is not for you.

Once you select Satellite, you'll be asked for the LNB Type. Let me know if you need help on that.
*
thanks for the reply...i did install using satelite but the decoder cant detect any internet connection and force me to use plug and play.I never had this issue before resetting the decoder. I even unplugged the optical cable and all cables before reinstalling again still cant detect. I have reported to astro. Awaiting them to contact me back

 

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