QUOTE(joshhd @ Mar 23 2025, 10:43 PM)
Ok, I managed to get some info from my sources.
And yes, like I said before, I can confirm that it is one of their winback campaigns. They're targeting customers whose Astro accounts has been inactive for a number of years, and is still having some outstanding balance.
This usually happen when customer did not or refuse to pay Astro bills, and just let them "stop your service naturally due to non-payment".
If that happens to you, then you won't be able to sign up new Astro account using your IC number anymore (even after many years later), until all outstanding balance is cleared.
This can be considered as "your IC number is being blacklisted by Astro".
Do note that if you do that, it will negatively impact your CTOS credit score, which can affect your bank loan, credit card, and other financial related applications, as it shows that you have a poor payment history.
By right, the correct way is, if you intend to terminate/cancel Astro subscription, even if you're broke and no money to pay, or even you're pissed of Astro due to some dispute, you still have to go through the proper termination process by contacting customer service, rather than stop paying Astro bill and let them "stop your service naturally due to non-payment".
Now, this winback campaign allows these inactive customers to waive all outstanding balances, by paying a flat RM40, then it'll "properly close" the inactive account(s), and then you will be treated as if like a new Astro subscriber, where you proceed with Astro One pack with 24 months contract, and get new Ulti/Ultra Box as usual. In a way, it's like "start fresh".
As for how Astro reach out to those inactive account customers, they just use the mobile number associated with those inactive accounts, and blast WhatsApp message to those customers.
The thing is, since those Astro accounts has been inactive for a number of years, there is a possibility that the mobile number may no longer be associated with the original account holder (e.g. mobile number not up-to-date, account holder changed new mobile number, etc).
As a result, there is a chance that the WhatsApp blast message is being unknowingly sent to an unintended recipient, because it is believed that most customers usually won't think of updating their mobile number in Astro's system whenever they change to a new mobile number, especially after their Astro account become inactive.
Since the WhatsApp message contains the name of the account owner, which I assume you don't even know that person, I'd say you can ignore that message.
Btw can you provide a screenshot of that WhatsApp message? I'm curious to see how it looks like.
Ya don’t know the person at all. She gets spam call and messages regularly too but this one really freak us out bcs it’s from an official legit company. So it’s ok to just ignore it and won’t get people coming to house asking for money?And yes, like I said before, I can confirm that it is one of their winback campaigns. They're targeting customers whose Astro accounts has been inactive for a number of years, and is still having some outstanding balance.
This usually happen when customer did not or refuse to pay Astro bills, and just let them "stop your service naturally due to non-payment".
If that happens to you, then you won't be able to sign up new Astro account using your IC number anymore (even after many years later), until all outstanding balance is cleared.
This can be considered as "your IC number is being blacklisted by Astro".
Do note that if you do that, it will negatively impact your CTOS credit score, which can affect your bank loan, credit card, and other financial related applications, as it shows that you have a poor payment history.
By right, the correct way is, if you intend to terminate/cancel Astro subscription, even if you're broke and no money to pay, or even you're pissed of Astro due to some dispute, you still have to go through the proper termination process by contacting customer service, rather than stop paying Astro bill and let them "stop your service naturally due to non-payment".
Now, this winback campaign allows these inactive customers to waive all outstanding balances, by paying a flat RM40, then it'll "properly close" the inactive account(s), and then you will be treated as if like a new Astro subscriber, where you proceed with Astro One pack with 24 months contract, and get new Ulti/Ultra Box as usual. In a way, it's like "start fresh".
As for how Astro reach out to those inactive account customers, they just use the mobile number associated with those inactive accounts, and blast WhatsApp message to those customers.
The thing is, since those Astro accounts has been inactive for a number of years, there is a possibility that the mobile number may no longer be associated with the original account holder (e.g. mobile number not up-to-date, account holder changed new mobile number, etc).
As a result, there is a chance that the WhatsApp blast message is being unknowingly sent to an unintended recipient, because it is believed that most customers usually won't think of updating their mobile number in Astro's system whenever they change to a new mobile number, especially after their Astro account become inactive.
Since the WhatsApp message contains the name of the account owner, which I assume you don't even know that person, I'd say you can ignore that message.
Btw can you provide a screenshot of that WhatsApp message? I'm curious to see how it looks like.
I don’t have her phone with me to screen shot it but I read it many times that I can remember 90% of it, I write it out below.
Astro tq for payment of rm40 acc number *********, if your service was disconnected it will resume 1hr after full payment at “website”
Mar 24 2025, 12:29 AM

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