What is the error?



This post has been edited by thinkhappy: Aug 19 2022, 06:42 PM

Thank you.

I hope they not taking too long to solve it out.

Appreciate if you can update us the update from samsung team.

Hi, anyone able to import point from AirAsia to samsung?

I'm trying for few times but it keep showing "Try Again later"

did they reply you?

thank you for the update.

this is the last month for import.

can tell me how you contact them?

thanks.

I have report via app. but, not sure how to check back the ticket.

so far, i have no hear from samsung either call or email.

thanks. i didn't see any pop up. and didn't see the ticket in the samsung member app.

thanks. i able to see my error reports. no response from samsung yet

test import point and same error.

contacted them but no reply yet. crossing finger...

afaik, AA pts based on transacted date + 3 years

should not do it last minute in case the exchange not able to function like what's happening now

you need to call maybank to get them reset the token

I didn't get any reply for the samsung exchange error report 2 days ago.

What is their reply to your report?

can samsung hire someone can read & communicate with English

Dear Customer,

Thank you for contacting us. We appreciate the opportunity to assist you.

We apologize for learning the difficulties that you have encountered.

Concerning your email, we are sorry for what you have experienced recently. We would like to inform you that the AirAsia app was facing some technical issues and it affected the Samsung Pay Exchange Points feature. However, the AirAsia team has rectified the issue, thus you may perform exchange transactions from the AirAsia BIG rewards program. Furthermore, those customers who would like to transfer 100k points and above might be facing such an issue, therefore you may import twice by dividing 2 for example 50k in each transaction.

Apart from that, we would like to inform you that each participant is only allowed to perform a maximum of five(5) conversion transactions according to this exchange points campaign each month per Samsung Rewards account and per AirAsia membership account respectively.

Eg: Five(5) conversion transactions per month from Samsung Points to AirAsia points and Five(5) conversion transactions per month from AirAsia points to Samsung points

We hope the above information may clarify.

Thank you for using our services. Your satisfaction is very important to us.

Kind regards,

Customer Service Center

I am not able to sign out AA from samsung rewards after import. Anyone facing same issue?

1 AA account can link to 2 SPAY account?

i feel insecure to authorize the login which can deduct my AA point anytime. normally I will logout and link it again when required

SWallet - what's the differences?

Email to -- my.samsungpay@samsung.com